Agent Experience & Adoption Lead

Sotheby's International Realty; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Sotheby’s International Realty is seeking a highly organized Agent Experience Manager to support onboarding, adoption, and ongoing engagement of Home Platform, our proprietary technology platform. This in-person role is based in the San Francisco Greenwich St office, with travel between SF locations as needed.

The role centers on delivering 1:1 coaching, group trainings, and strategic recommendations to boost platform usage across SF, Wine Country, and Monterey markets, while collaborating with

Qualifications

• 1+ year of experience in learning and development, training, sales, real estate, or a related field preferred.
• Bachelor's degree in Marketing, Communications, Business, or related field preferred.
• Exceptional customer service experience including coaching agents of diverse skill levels and backgrounds.
• Strong presentation skills including coaching multiple agents at one time and presenting at larger sales meetings.
• Passion for meeting and exceeding scorecard goals and influencing others.
• Ability to juggle multiple priorities and deadlines without sacrificing quality.
• Proficiency in Microsoft Office, Google Workspace, CRM systems and Marketing Technology platforms.

Responsibilities

• Promote adoption of our Home Platform with 1:1 support, strategic recommendations, and group training sessions.
• Coach agents on self-servicing in the Home platform, including creating marketing materials and optimizing listings.
• Meet targets around agent usage of the platform and diversity of tool adoption.
• Partner with Onboarding to welcome new real estate agents to Sotheby's International Realty.
• Answer day-to-day questions and troubleshoot Home Platform and other technology systems; set regular office hours for full agent support.
• Collaborate with brokerage leadership, administrators, marketers, and geographic counterparts to ensure top-tier agent support.
• Support Product Lead on internal platform migrations and third-party vendor relationships as needed.

Skills

Customer service

Presentation skills

Coaching

Strategic thinking

Multitasking

Education

Bachelor's degree in Marketing, Communications, Business, or related field

Tools

Microsoft Office

Google Workspace

CRM systems

Marketing Technology platforms

Job description

Sotheby’s International Realty is seeking a highly organized Agent Experience Manager to support onboarding, adoption, and ongoing engagement of Home Platform, our proprietary technology platform. This in-person role is based in the San Francisco Greenwich St office, with travel between SF locations as needed.

The role centers on delivering 1:1 coaching, group trainings, and strategic recommendations to boost platform usage across SF, Wine Country, and Monterey markets, while collaborating with