Agent Experience Manager - San Francisco, CA

Sotheby's International Realty; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Sotheby’s International Realty is seeking a highly organized Agent Experience Manager to support onboarding, adoption, and ongoing engagement of Home Platform, our proprietary technology platform. This in-person role is based in the San Francisco Greenwich St office, with travel between SF locations as needed.

The role centers on delivering 1:1 coaching, group trainings, and strategic recommendations to boost platform usage across SF, Wine Country, and Monterey markets, while collaborating with

Qualifications

• 1+ year of experience in learning and development, training, sales, real estate, or a related field preferred.
• Bachelor's degree in Marketing, Communications, Business, or related field preferred.
• Exceptional customer service experience including coaching agents of diverse skill levels and backgrounds.
• Strong presentation skills including coaching multiple agents at one time and presenting at larger sales meetings.
• Passion for meeting and exceeding scorecard goals and influencing others.
• Ability to juggle multiple priorities and deadlines without sacrificing quality.
• Proficiency in Microsoft Office, Google Workspace, CRM systems and Marketing Technology platforms.

Responsibilities

• Promote adoption of our Home Platform with 1:1 support, strategic recommendations, and group training sessions.
• Coach agents on self-servicing in the Home platform, including creating marketing materials and optimizing listings.
• Meet targets around agent usage of the platform and diversity of tool adoption.
• Partner with Onboarding to welcome new real estate agents to Sotheby's International Realty.
• Answer day-to-day questions and troubleshoot Home Platform and other technology systems; set regular office hours for full agent support.
• Collaborate with brokerage leadership, administrators, marketers, and geographic counterparts to ensure top-tier agent support.
• Support Product Lead on internal platform migrations and third-party vendor relationships as needed.

Skills

Customer service

Presentation skills

Coaching

Strategic thinking

Multitasking

Education

Bachelor's degree in Marketing, Communications, Business, or related field

Tools

Microsoft Office

Google Workspace

CRM systems

Marketing Technology platforms

Job description

Sotheby's International Realty is seeking a highly organized, client-focused Agent Experience Manager to support the onboarding, adoption, and continued engagement of Home Platform, our proprietary technology platform.

This position is based in our Greenwich St office in San Francisco, CA and requires an in-person presence five days per week. The role will support both the Greenwich St and Lombard St offices, with regular travel between locations as needed. This role will primarily provide in-person support to our San Francisco market, while also supporting our Wine Country and Monterey markets virtually.

Responsibilities Include

• Promote the adoption of our proprietary technology platform, Home and adjacent services by providing agents with 1:1 support, strategic recommendations, and group training sessions.
• Coach agents on how to self-serve in the Home platform including the creation of marketing materials, optimizing how listings are brought to market, and cultivating lists of potential buyers and sellers.
• Meet organizational targets around agent usage of the platform including frequency of sessions in the platform and diversity of tool adoption.
• Partner with the Onboarding team on strategy and logistics for welcoming new real estate agents to Sotheby's International Realty.
• Answer day-to-day questions and troubleshoot issues related to Home Platform and other technology systems; stand up regular office hours or other treatment strategy to ensure full agent support.
• Partner with other stakeholders including local brokerage leadership, administrators and marketers, as well as geographic counterparts, to ensure best-in-class support for the agents.
• Support Product Lead on internal platform migrations and third-party vendor relationships as needed.

Qualifications Include

• 1+ year of experience in learning and development, training, sales, real estate, or a related field is preferred.
• Bachelor's degree in Marketing, Communications, Business, or related field preferred.
• Exceptional customer service experience including an ability to coach agents of diverse skill levels and backgrounds.
• Strong presentation skills including coaching multiple agents at one time and presenting at larger sales meetings.
• Passion for meeting and exceeding scorecard goals, as well as an ability to influence others to achieve shared objectives.
• Ability to juggle multiple priorities and deadlines without sacrificing quality
• Proficiency in Microsoft Office, Google Workspace, CRM systems and Marketing Technology platforms.

About Us

Sotheby's International Realty® is one of the world’s most prestigious names in real estate and this luxury real estate franchise network was created in 2004. Since that time it has grown to approximately 990 franchise and company owned offices globally and over 24,000 independent sales associates in 75 countries and territories. Franchise affiliates benefit from an association with the venerable, centuries-old Sotheby's auction house. Sotheby's International Realty is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21® , Coldwell Banker® , Coldwell Banker Commercial® , Corcoran®, ERA®, and Sotheby's International Realty®, we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work
• Forbes World's Best Employers
• Newsweek World's Most Trustworthy Companies
• Ethisphere World's Most Ethical Companies