Agency Support Trainer

Old Republic Title; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical plans

401(k) plan with company match

Paid holidays

Job summary

Old Republic Title in Florida is seeking an Agency Support Trainer to deliver software training for title agents and internal teams, enabling efficient use of the closing software platform and streaming onboarding processes.

The role blends training and support, requiring knowledge of the real estate industry and strong communication of technical information. Travel both in-state and out-of-state is required.

Qualifications

• Three years of participation in real estate closings and related processes.
• Three years using real estate and settlement software applications.
• Experience with Qualia, RamQuest, or ResWare preferred.
• Two years of education and training experience or equivalent activity.

Responsibilities

• Deliver engaging software-focused training sessions during onboarding and beyond.
• Support users by sharing knowledge of software functionality to improve workflows.
• Lead training sessions as a subject matter expert across diverse user levels.
• Facilitate effective virtual trainings using webinar platforms.
• Maintain up-to-date knowledge of the evolving software platform.
• Evaluate workflows and recommend enhancements to software platforms.
• Attend in-person events outside regular hours as needed.
• Travel in-state and out-of-state, including overnight and extended trips.

Skills

Public speaking

Virtual training

Technical communication

Microsoft Office

Travel readiness

Education

High school diploma or equivalent

Paralegal/Real Estate Cert (preferred)

Tools

Qualia

RamQuest

ResWare

Outlook / Office Suite

Virtual meeting platforms

Job description

EASTERN TITLE DIVISION Job Description

The Agency Support Trainer is responsible for providing effective software training to support title agents and internal teams in utilizing the title and closing software platform. This role supports the onboarding process with training, enabling users to efficiently use features and functionality; streamlining workflows. This role blends training and support and requires an understanding of the real estate industry, its processes, and technical knowledge of software platforms. While not directly responsible for technical support of the platform, this role includes the responsibility to communicate with technical teams the business needs.

Daily Responsibilities

• Deliver engaging, software-focused training sessions during and after onboarding efforts to support software adoption.
• Supports users by providing knowledge of software functionality that increases efficiency within workflows.
• Serve as a subject matter expert on software platform and with confidence lead training sessions across varying levels of users.
• Proficiency with facilitating effective and engaging virtual training sessions utilizing webinar platforms.
• Maintain comprehensive, up-to-date knowledge of the evolving software platform.
• Evaluate workflow processes to determine recommendations for enhancements to software platforms.
• Dependable, reliable and punctual attendance is required, which may include in-office attendance or attendance at company, industry or other events that occur outside regular business hours.
• Ability to travel in-state and out of state, overnight and extended travel.

Experience Required

• Three years of participation in real estate closings (i.e., processing, searching title, utilizing closing software to produce closing documents, commitments, policies, etc..).
• Three years using real estate and settlement industry related software applications required.
• Experience with Qualia, RamQuest, ResWare preferred.
• Two years of education and training experience, which may include public speaking, leading real estate closings, directing group meetings, peer mentoring or any combination of such activities required.

Knowledge and Skills Required to be Successful

• Experience in the real estate industry.
• Ability to effectively communicate technical information to various audiences.
• Advanced computer skills with strong proficiency in Microsoft Office Suite, Outlook, closing software platforms and virtual meeting platforms.
• Ability to work in fast paced environment while successfully performing under extreme time constraints and meets prescribed deadlines.
• Strong attention to detail with excellent organizational skills, with ability to prioritize and handle multiple tasks and projects.

Education

High school diploma or equivalent.

Preferred Credentials

• Associate or Bachelor's degree in paralegal studies Real Estate Paralegal Certification Title agent license from the Florida Department of Financial Services *Must maintain a valid Driver's License.

Benefits

• Comprehensive medical, prescriptions, dental and vision plans
• 401(k) plan with a discretionary company match
• Shareholder Purchase and Reinvestment Plan
• Basic life and accidental death and dismemberment insurance premium paid by the company
• Voluntary supplemental life insurance for employees, spouses and dependent children
• Fertility and Family Building Benefits
• Paid Disability benefits
• Paid time off programs
• 11 Company paid holidays per year
• Flexible spending account
• Health savings account (available to High Deductible Health Plan participants only)
• Employee Assistance Program
• Educational Assistance Program
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
• Title insurance policies and certain escrow services for the employee's primary personal residence at no charge
• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Equal Opportunity Employment

Old Republic Title is an Equal Opportunity Employer For over 100 years, Old Republic Title has helped Americans protect their property rights while providing peace of mind for one of the biggest investments homeowners will make. We work closely with title agents, real estate professionals, lenders and industry experts to secure safe and efficient real estate transactions. We provide comprehensive title and escrow products and services for individuals, businesses and government.