AG - Customer Service Representative

TOTE Group; Guaynabo (PR); On-site; USD 27,000 - 29,000; Full time

Job summary

Aqua Gulf de Puerto Rico, LLC in Guaynabo, PR is seeking a Customer Service Representative to support domestic logistics, coordinate shipments, and maintain strong client relationships.

The role involves managing cargo with carriers, entering shipment details into our software, and providing accurate status updates while following established SOPs. Strong communication skills and attention to detail are essential.

Qualifications

• Experience in domestic warehousing and logistics preferred.
• Proficient in Microsoft Office Suite, including Excel.
• Organized with strong attention to detail.
• Excellent verbal and written communication skills.
• Self-motivated and goal-oriented.

Responsibilities

• Coordinate cargo arrivals and manage delivery orders with carriers and customers
• Arrange bookings with carriers and agents
• Track cargo and provide ongoing status updates to customers
• Enter shipment details and updates into our software platform

Skills

Warehousing

Logistics

Excel

Attention to detail

Communication

Self-motivation

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

AG - Customer Service Representative

AGL Gen & Admin Individual Contrib Guaynabo, PR, US

3 days ago Requisition ID: 1555

Salary Range: $27,000.00 To $29,000.00 Annually

We are seeking a motivated, customer-focused domestic logistics professional to help build strong client relationships, expand business opportunities, and support our LTL division. This role offers valuable hands-on experience.

Responsibilities include managing domestic import and export activities to and from Puerto Rico, as well as assisting with shipping and receiving operations at our Jacksonville warehouse. You will be expected to learn and follow our established standard operating procedures, designed to provide each client with tailored, high-quality service.

Essential Duties and Responsibilities:

• Coordinate cargo arrivals and manage delivery orders with carriers and customers
• Arrange bookings with carriers and agents
• Track cargo and provide ongoing status updates to customers
• Enter shipment details and updates into our software platform

Qualifications:

• Experience in domestic warehousing and logistics preferred
• Proficient in Microsoft Office Suite, including Excel
• Organized with strong attention to detail
• Excellent verbal and written communication skills
• Self-motivated and goal-oriented

Aqua Gulf de Puerto Rico, LLC is an Equal Opportunity Employer - Affimative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability, or status as a protected veteran. Aqua Gulf de Puerto Rico is a drug-free employer and a participant of the E-Verify Employment Verification Program.