Traffic Logistics Coordinator

CBX Global; Aguadilla (PR); On-site; USD 17,000 - 18,000; Full time

Job summary

CBX Global is seeking a Traffic Logistics Coordinator in Aguadilla, PR to manage shipments for customers, coordinate pickups with vendors, and ensure compliance with import/export regulations. The role requires strong communication, organizational, and problem-solving skills, with bilingual English and Spanish proficiency.

Responsibilities include updating customers, reconciling documents, invoicing shipments promptly, and escalating issues as needed.

Qualifications

• 1 year of logistics or freight forwarding experience preferred.
• At least 1 year of direct customer service experience.
• A college degree is not required but preferred.

Responsibilities

• Handle shipments for customers according to requirements and provide delivery follow-up.
• Schedule daily pickups with multiple vendors.
• Verify shipment documents against invoice and packing list; ensure cargo matches.
• Notify customers of delays and provide shipment updates.
• Invoice shipments within 2 days and send invoices with backup.
• Resolve issues and report irregularities to supervisor.

Skills

Communication skills

Organizational skills

Problem-solving

Team collaboration

Bilingual English/Spanish

Education

Logistics or freight forwarding experience

Customer service experience

College degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Traffic Logistics Coordinator

Full Time Clerical Aguadilla, PR, PR

8 days ago Requisition ID: 1096

Salary Range: $12.00 To $13.00 Hourly

Job Title: Traffic Logistics Coordinator

Job Description:Handles shipments for customersas per their requirements and necessities; performs delivery follow-up. The job will addressdomestic andcartageshipments while ensuring compliance with import/export regulations.

Duties/Responsibilities:

• Revise shipment instructions once received from agents and handle accordingly.
• Respond emails in a timely matter.
• Collect payment s as instructions in place, if customer is PIA (before handling) or COD (before releasing freight) .
• Schedule daily pickups with several vendors.
• Follow up on pickups and deliveries during transit until freight arrives destination.
• Verify shipment documentation and confirm that cargo (quantities) matches commercial invoice or packing list and Bill of Ladings .
• Follow up until cargo arrives to destination and keep the customer updated.
• Notifies the customer on shipment delays and updates related the shipment .
• Revise consignment instructions when paperwork is provided by agents.
• Assist the WHR to identify unknown cargo when needed.
• Send OHR to customer as needed and requested depending on the account , as customer requirements .
• Invoice shipments no later than 2 days after service was provided.
• Send invoice to customer with all back up .
• If payment center, make sure all is submitted as process in place.
• Revise BOL’s once the cargo is delivered or picked up to report shortage or damages.
• Follow up on POD, important to revise POD to read customer notes if any . If there are notes CSA needs to work, solved, and escalated, if needed.
• Hacienda transmission of domestic shipments . (shipments that apply)
• Follow up with customer storage charges if applicable.
• Notify volume changes to direct supervisor and sales representative.
• Notify the customer/sales representative short or damages cargo upon arrival.
• Notify cargo damage to claims department with corresponding backup.
• Responsible to manage several on hand reports.
• Solve situations and problems in a timely matter .
• Report and document any irregularities to Supervisor immediately .

Education and Experience:

• 1 year of Logistics or freight forwarding experience is preferred .
• At least 1 year of direct customer service experience.
• A college degree is not required but preferred.

Requires/ Skills/Abilities:

• Excellent communication skills, both written and verbal in English (required) and Spanish.
• Good management and organizational skills.
• Strong problem-solving skills.
• Able to collaborate in a team-oriented environment.