Afternoon Tea Manager

Quaintance-Weaver Restaurants & Hotels; Greensboro (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

ESOP

Life insurance

Paid leave

Job summary

Green Valley Grill is seeking a friendly Afternoon Tea Manager to lead the Tea Service to exceed guest expectations in a fast-paced environment. You will recruit, train, and coach staff, manage payroll and daily reports, and maintain safety, cleanliness, and quality standards while collaborating with other departments.

The role emphasizes guest delight, staff development, and adherence to mission-driven service. This position requires a flexible schedule and a passion for hospitality.

Qualifications

• Schedule availability to include tea hours: Mon–Wed 1pm–6pm, Thu 10am–3:30pm, Fri–Sun 11am–7pm.

Responsibilities

• Lead the Tea Service team to deliver outstanding service and follow established systems.
• Maintain high levels of cleanliness and safety at all times.

Skills

Customer service

Leadership

Communication

Detail-oriented

Time management

Staff coaching

Hiring

Job description

Green Valley Grill is looking for a friendly and energeticAfternoon Tea Managerto join their team of enthusiastic restaurant professionals who provide outstanding experiences to the guests they serve in a fast-paced environment. To deliver the type of outstanding experience we provide our guests, we need remarkable individuals who are committed to making a difference.

Our common objective is articulated in our mission, which, in summary, is to be of genuine service to our guests, fellow staff members, owners, and the Earth and her people. To find out more about working with us,visit www.qwrh.com/careers.

What are the responsibilities of a Tea Service Manager?

• Communicate clearly and perform consistently while using the mission and values of the organization as your bossAnticipate guest needs proactively by noticing opportunities to wow each guest
• Be a leader in communication and collaboration each and every day making sure to effectively integrate the needs from multiple departments and service team member
• Lead a team that will focus first on causing delight for our guests by giving outstanding service consistently and following our established systems
• Passionately maintain a high level of cleanliness and safety at all times
• Own each shift consistently while energetically leading and coaching colleagues
• Take responsibility for recruiting and hiring great people, then developing them into Lucky Star staff members
• Take ownership of the financial aspects of the Tea Service including payroll, daily reports, food cost and wastage
• Create an environment where leaders are prompted to further develop their skills in order to grow
• Energetically being involved to all staff members meetings and education opportunities
• Maintain a high level of cleanliness and safety, ensuring that our maintenance, training and sanitation standards are met at all times

What Skills and Experience are Desired for a Tea Service Manager?

• Schedule availability to include tea hours: Monday, Tuesday, and Wednesday 1pm-6pm, Thursday 10am-3:30pm, and Friday, Saturday, and Sunday 11am-7pm
• Friendly, energetic, and detail-oriented
• Passion for hospitality
• Great interpersonal and communication skills
• Strong sense of urgency and initiative
• Ability to retain and recall detailed information
• Working in a fast paced, enthusiastic work environment
• Employee Stock Ownership Plan (ESOP)
• Health, dental and vision insurance
• Voluntary Life Insurance
• 401K
• Paid annual leave (vacation, sick, personal, etc.)
• Family medical leave and domestic partner benefits
• Industry related continuing education and frame of reference opportunities