Patient Registration Specialist: Front Desk & Insurance

Henry Ford Health; Jackson (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a Patient Registration Representative to be the first point of contact for patients, ensuring a welcoming and efficient registration process. You will support patients, visitors, and staff by managing registration activities and verifying insurance eligibility.

This role emphasizes exceptional customer service and accurate data entry, contributing to smooth operations across our health system and improving the patient experience.

Qualifications

• High school diploma or GED required.
• Strong computer skills and working knowledge of Microsoft Office products.

Responsibilities

• Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
• Perform new patient registration and update existing patient and insurance information.
• Respond to inquiries from callers and customers, advocating on their behalf to meet their needs.
• Act as a welcoming front door, instilling loyalty and anticipating patient and visitor needs.
• Provide efficient and effective customer relationship management over the telephone, in person, and in writing.
• Instruct others on registration processes and procedures as needed.

Skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

EPIC

ICD-10 terminology

Job description

Henry Ford Health in Michigan is seeking a Patient Registration Representative to be the first point of contact for patients, ensuring a welcoming and efficient registration process. You will support patients, visitors, and staff by managing registration activities and verifying insurance eligibility.

This role emphasizes exceptional customer service and accurate data entry, contributing to smooth operations across our health system and improving the patient experience.