Afternoon Part-Time Customer Support Specialist

XPO Logistics, Inc.; LaSalle (IL); On-site; USD 33,000 - 39,000; Part time

Job summary

XPO Logistics, Inc. is seeking a Customer Service Representative for the La Salle, IL area. The role is part-time with an afternoon shift, from 4:00 p.m. to 9:00 p.m., handling customer inquiries and billings while ensuring accurate documentation.

The position requires 2 years of customer service experience, strong computer and MS Office skills, and the ability to work varied shifts including weekends. Excellent communication skills are preferred.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.
• Excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

Microsoft Office

Shift flexibility

Tools

10-key

Computer skills

Job description

XPO Logistics, Inc. is seeking a Customer Service Representative for the La Salle, IL area. The role is part-time with an afternoon shift, from 4:00 p.m. to 9:00 p.m., handling customer inquiries and billings while ensuring accurate documentation.

The position requires 2 years of customer service experience, strong computer and MS Office skills, and the ability to work varied shifts including weekends. Excellent communication skills are preferred.