AFTERNOON CREW

Dunkin; Cartersville (GA); On-site; USD 1,378,000 - 1,929,000; Full time

Job summary

Dunkin Crew Members deliver great and friendly guest experiences in a clean, fast-paced environment. They prepare products to standard and serve with enthusiasm as part of a team to meet guests' needs and give them a reason to return.

Starting rate plus tips; average tip amount $1-$4. Responsibilities include providing guest service, resolving issues, following brand standards and safety guidelines. Ability to count money and operate restaurant equipment is required.

Qualifications

• Capable of counting money and making change.
• Able to operate restaurant equipment.

Responsibilities

• Provide guest service in a fast-paced environment.
• Resolve guest issues according to Brand standards.
• Follow safety, food safety, and sanitation guidelines; comply with laws.
• Maintain clean and neat work environment.
• Execute restaurant standards and marketing initiatives.
• Handle POS transactions and payments with accuracy.
• Prepare and deliver all products according to Brand standards.

Skills

Money handling

Restaurant equipment operation

Job description

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.

Starting Rate plus tips, average tip amount $1-$4
Responsibilities Include:

Team Environment

• Work well and interacts with others respectfully
• Respond positively to coaching and feedback
• Communicate with team members
• Able to learn and execute multiple tasks

Operational Excellence

• Provide guest service
• Resolve guest issues
• Follow Brand standards, recipes and systems
• Follow safety, food safety, and sanitation guidelines; comply with all applicable laws
• Maintain clean and neat work environment

Profitability

• Execute restaurant standards and marketing initiatives
• Handle POS transactions and payments with accuracy
• Prepare and deliver all products according to Brand standards

Skills/Qualifications

• Capable of counting money and making change
• Able to operate restaurant equipment

Guest Focus

• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Display a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolve guest concerns by following Brand recommended guest recovery process

Passion for Results

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships and Influence

• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments