Crew Member

Dunkin' Donuts; Connecticut; On-site; USD 16,531 - 20,664; Full time

Job summary

A popular coffee and donut chain in Connecticut is seeking Crew Members to deliver exceptional guest experiences. Responsibilities include ensuring guest satisfaction, adhering to brand standards, and maintaining a clean workstation. Ideal candidates will possess strong English communication skills and the ability to handle cash. This role is critical for maintaining high standards of service and guest relations.

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Able to operate restaurant equipment (minimum age requirements may apply).

Responsibilities

• Deliver great guest experiences.
• Communicate appropriately with fellow team members.
• Ensure each guest is highly satisfied with their experience.

Skills

Fluent in English

Cash handling

Operating restaurant equipment

Job description

Crew Members are responsible for delivering great guest experiences.

Responsibilities

Team Environment - Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.

Profitability - Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.

Qualifications

Skills

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Required Competencies

• Guest Focus – anticipate and understand guests needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.