AFTERNOON CREW

Dunkin' Donuts; Woodstock (GA); On-site; USD 13,776 - 20,664; Part time

Job summary

A popular coffee and donut shop in Woodstock is seeking Crew Members to deliver excellent guest experiences by preparing products according to quality standards and maintaining cleanliness. Responsibilities include providing guest service, resolving issues, and operating restaurant equipment. Join a vibrant team that values collaboration and customer satisfaction.

Qualifications

• Capable of counting money and making change.
• Able to operate restaurant equipment.

Responsibilities

• Deliver great and friendly guest experiences.
• Prepare products according to operational and quality standards.
• Follow safety and sanitation guidelines.
• Handle POS transactions and payments with accuracy.

Skills

Guest service

Teamwork

Problem solving

Communication

Job description

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.

Responsibilities

Team Environment

• Work well and interacts with others respectfully
• Respond positively to coaching and feedback
• Communicate with team members
• Able to learn and execute multiple tasks

Operational Excellence

• Provide guest service
• Resolve guest issues
• Follow Brand standards, recipes and systems
• Follow safety, food safety, and sanitation guidelines; comply with all applicable laws
• Maintain clean and neat work environment

Profitability

• Execute restaurant standards and marketing initiatives
• Handle POS transactions and payments with accuracy
• Prepare and deliver all products according to Brand standards

Skills/Qualifications

• Capable of counting money and making change
• Able to operate restaurant equipment

Competencies

Guest Focus

• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Display a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships and Influence

• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments