Aftermarket Sales Engineer - Parts & Upgrades

Milwaukee Succeeds; Milwaukee (WI); On-site; USD 55,000 - 80,000; Full time

Job summary

Milwaukee Succeeds is seeking an experienced sales representative with a strong mechanical aptitude and excellent customer relations skills. The role focuses on advising customers on replacement parts, service solutions, equipment upgrades and preventative maintenance programs.

You will develop long-term relationships, identify aftermarket opportunities, prepare quotations, and coordinate with engineering, service, and operations to ensure accurate delivery and customer satisfaction.

Qualifications

• Associate or Bachelor's degree in Engineering, Business, Industrial Technology, or a related technical field is preferred.

Responsibilities

• Develop and maintain long-term relationships with existing customers.
• Identify aftermarket sales opportunities through routine contact and reviews.
• Prepare quotations for parts, service, upgrades, and modernization projects.
• Coordinate with engineering, service, manufacturing, purchasing, and scheduling to develop accurate quotations.
• Recommend maintenance programs to improve uptime and reduce downtime.
• Promote service agreements, contracts, calibration services, and inspection programs.
• Assist customers in identifying obsolete components and upgrade options.
• Review historical equipment records to identify upgrade opportunities.
• Respond promptly to pricing, availability, lead times, and technical questions.
• Maintain customer records, quotations, opportunities, and sales forecasts in CRM.
• Follow up on outstanding quotations to improve conversion rates.
• Support warranty evaluations and issue resolution with engineering and service teams.

Skills

Mechanical aptitude

Customer relationship skills

CRM / ERP experience

Reading engineering drawings

MS Office proficiency

Multitasking / project management

Education

Associate or Bachelor's degree in Engineering, Business, Industrial Technology, or related technical field

Tools

CRM software

ERP software

Job description

Milwaukee Succeeds is seeking an experienced sales representative with a strong mechanical aptitude and excellent customer relations skills. The role focuses on advising customers on replacement parts, service solutions, equipment upgrades and preventative maintenance programs.

You will develop long-term relationships, identify aftermarket opportunities, prepare quotations, and coordinate with engineering, service, and operations to ensure accurate delivery and customer satisfaction.