Customer-Centric Inside Sales Pro

Monroe Truck Equipment, Inc; Marshfield (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401K with Company Match

Life and Disability Insurance

Health Insurance

Flexible Spending

Vision and Dental Insurance

Paid Time Off

Job summary

Monroe Truck Equipment, Inc. in Marshfield, WI, is seeking an onsite Sales Support/Parts Coordinator to handle quotes, fulfill parts orders for jobs, repairs, and warranty work, and ensure an excellent customer experience.

You will interact with the Outside Sales Team and support multiple product lines to keep customers satisfied. The role emphasizes accurate processing, timely responses, and teamwork in a fast-paced environment with opportunities for growth and hands-on learning across our

Qualifications

• Associate degree or equivalent experience preferred.
• Ability to present information to groups of managers, clients, customers, and the public.
• Ability to calculate figures and amounts such as discounts and percentages.

Responsibilities

• Respond to customer calls, emails and inquiries for parts and follow-up as needed.
• Troubleshoot customer needs by description and reference parts manuals to provide solutions.
• Support all product lines including snowplows, snow & ice, truck equipment, accessories, and commercial upfit work.
• Work with Outside Sales Team to prepare quotes and process jobs into system for build.

Skills

Communication & presentation

Customer service

Numerical ability

Software skills

Team collaboration

Education

Associate degree

Tools

Word processing

Email

Order processing

Inventory

Manufacturing software

Database software

Job description

Monroe Truck Equipment, Inc. in Marshfield, WI, is seeking an onsite Sales Support/Parts Coordinator to handle quotes, fulfill parts orders for jobs, repairs, and warranty work, and ensure an excellent customer experience.

You will interact with the Outside Sales Team and support multiple product lines to keep customers satisfied. The role emphasizes accurate processing, timely responses, and teamwork in a fast-paced environment with opportunities for growth and hands-on learning across our