After-Sales Support & Order Coordination Specialist

Texas Pipe And Supply Company; Winnie (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Pipe And Supply Company in Winnie, TX is seeking an Entry-level After Sales Service Department Associate to provide administrative and transactional support to the Sales team. You will focus on expediting, documentation accuracy, and customer follow-up to ensure excellent post-sale service.

Responsibilities include responding to customer requests, updating quotes and orders, expediting shipments and POs, and maintaining inventory knowledge while following inventory control procedures.

Qualifications

• High school diploma required; college coursework preferred.
• Epicor Prophet21 experience preferred.
• Strong computer skills including Microsoft Office Suite.

Responsibilities

• Dedicated support to answer or coordinate responses for all requests from the assigned customers.
• Ensure high levels of customer satisfaction through excellent sales service.
• Become familiar and stay knowledgeable on our inventory.
• Comply with inventory control procedures and RMAs.
• Enter Quotes and Order, and order verification.
• Expedite orders and incoming POs and Sales orders.
• Advise sales of any changes on incoming POs and Sales orders
• Update Sales orders with any changes to customer information
• Other sales/expediting duties as assigned by manager.

Skills

Microsoft Office

Customer service

Communication skills

Multitasking

Education

High school diploma

College coursework (preferred)

Tools

Epicor Prophet21

Job description

Texas Pipe And Supply Company in Winnie, TX is seeking an Entry-level After Sales Service Department Associate to provide administrative and transactional support to the Sales team. You will focus on expediting, documentation accuracy, and customer follow-up to ensure excellent post-sale service.

Responsibilities include responding to customer requests, updating quotes and orders, expediting shipments and POs, and maintaining inventory knowledge while following inventory control procedures.