After-Sales Refurbishment Supervisor – On‑Site (Ontario)

Momcozy; Ontario (CA); On-site; USD 39,000 - 53,000; Full time

Job summary

Momcozy is seeking a warehouse supervisor to lead a small on-site team at the Ontario overseas warehouse. The role requires coordinating returns processing, repairs, and refurbishment, while ensuring SOP compliance and inventory integrity.

Fluency in Chinese is essential for cross-cultural communication, with English preferred for daily tasks. You will train staff, enforce safety protocols, and collaborate with Service, Quality, Logistics, Purchasing, and Sales to manage exceptions and optimize

Qualifications

• 2+ years of team management experience in warehouse, returns processing, repair or refurbishment.
• Able to work on-site at the Ontario overseas warehouse and legally allowed to work in the United States.
• Fluent in Chinese and able to communicate across cultures; English for daily communication is preferred.

Responsibilities

• Execute returns, inspection, repair, refurbishment, repackaging, and put-away following SOPs.
• Manage task assignment, training, performance, and on-site safety for a small team (1–2).
• Follow up on spare parts, tools, and packaging supplies; control inventory loss and refurbishment costs.
• Collaborate with Customer Service, Quality, Logistics, Purchasing, and Sales to handle return exceptions and inventory discrepancies.
• Track repair rate, refurbishment yield, turnaround time, inventory turnover, and costs; propose improvements.

Skills

Team management

Cross-cultural communication

SOP training

Inventory control

Multitasking under pressure

Tools

Warehouse management systems

Office software

Job description

Momcozy is seeking a warehouse supervisor to lead a small on-site team at the Ontario overseas warehouse. The role requires coordinating returns processing, repairs, and refurbishment, while ensuring SOP compliance and inventory integrity.

Fluency in Chinese is essential for cross-cultural communication, with English preferred for daily tasks. You will train staff, enforce safety protocols, and collaborate with Service, Quality, Logistics, Purchasing, and Sales to manage exceptions and optimize