After-Sales Warehouse Refurbishment Supervisor

Momcozy; California; Presencial; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Momcozy in the Los Angeles area seeks an After-Sales Warehouse Refurbishment Supervisor to oversee the return process, inspection, refurbishment, repacking and stocking of returned products. The role leads a team, develops procedures, and ensures quality and safety standards are met.

You will coordinate with Service, Quality, Logistics, Purchasing and Sales to resolve returns issues, monitor metrics, and drive cost-efficient improvements. Strong Chinese language skills are preferred.

Formación

• Experience managing an after-sales warehouse, returns processing, product repair, or refurbishment team.
• Knowledge of cross-border e-commerce and reverse logistics workflows.
• Familiarity with electronics inspection, repair, and repacking processes.
• Frontline leadership: set standards, train staff and improve efficiency.
• Data analysis and inventory management using common software or WMS.
• On-site work in the Los Angeles area and US work authorization.
• Fluent in Chinese and able to work with cross-cultural teams.
• Dependable, execution-focused, capable of managing multiple priorities.
• English proficiency for routine workplace communication.

Responsabilidades

• Manage receipt, inspection, sorting, repair, refurbishment, repacking, and restocking of returned products per procedures.
• Develop and improve returns, inspection, repair, and refurbishment procedures, including quality requirements and labor standards.
• Grade products by condition and maintain traceable records for resale, repair, or scrap.
• Manage team scheduling, training, performance, and workplace safety; oversee inventory loss and refurbishment costs.
• Collaborate with Customer Service, Quality, Logistics, Purchasing and Sales to address return reasons and inventory discrepancies.
• Track return and repair rates, refurbishment yield, turnaround time, inventory turnover, and costs; propose improvements and ensure compliance.

Conocimientos

Team leadership

Inventory management

Data analysis

On-site work

Cross-border e-commerce

Fluent in Chinese

English proficiency

Reliability

Descripción del empleo

• Position Title: After-Sales Warehouse Refurbishment Supervisor
• Location: Los Angeles area, California, United States
• Department: Offline RMA Dept.
• Reports To: Offline service Team Leader

2. Key Responsibilities

• Manage the receipt, inspection, sorting, repair, refurbishment, repacking, and restocking of returned products in accordance with established procedures.
• Develop and improve procedures for returns, inspection, repair, and refurbishment, including quality requirements, labor standards, and exception handling.
• Grade products by condition, including resale-ready, cleaning or parts replacement, repair, scrap, or vendor return, and maintain traceable records.
• Manage team scheduling, task assignment, training, performance, and workplace safety. Oversee spare parts, tools, and packaging supplies while controlling inventory loss and refurbishment costs.
• Work with Customer Service, Quality, Logistics, Purchasing, and Sales to address return reasons, repair issues, customer feedback, and inventory discrepancies.
• Track return and repair rates, refurbishment yield, turnaround time, inventory turnover, and costs; recommend improvements and ensure compliance with applicable local labor, safety, environmental, and warehouse requirements.

3. Qualifications

• Experience managing an after-sales warehouse, returns processing, product repair, or a refurbishment team; consumer electronics experience preferred.
• Knowledge of cross-border e-commerce and workflows for returns, reverse logistics, after-sales repair, and resale.
• Familiarity with consumer electronics inspection, fault diagnosis, repair, cleaning, parts replacement, functional testing, and repacking.
• Frontline team leadership skills, including setting work standards, training employees, and improving efficiency and quality.
• Basic data analysis and inventory management skills, with proficiency in common office software or warehouse management systems.
• Able to work on-site in the Los Angeles area and authorized to work legally in the United States.
• Fluent in Chinese with cross-cultural communication skills; experience working with Chinese-speaking teams or U.S.–China e-commerce operations preferred.
• Dependable and execution-focused, able to manage multiple priorities and on-site issues, with a strong commitment to product quality, workplace safety, and customer experience.
• English proficiency for routine workplace communication, email, and basic business documentation preferred.