After Hours Scheduling Coordinator-HYBRID

Kind Senior Care; Massachusetts; Hybrid; USD 25,000 - 41,000; Full time

Benefits offered by this job

Flexible scheduling

Work from home options

Job summary

Kind Senior Care seeks an After Hours Scheduling Coordinator to support our care team during nights and weekends. This role combines phone-and-computer skills with hands-on care to maintain high-quality services for seniors.

The position requires local residence near North Andover, MA, and ongoing commitment to long-term employment. Flexible scheduling and caregiver support are emphasized, with opportunities to step in as a care provider when needed.

Qualifications

• 1 year of administrative or customer service experience, preferably in healthcare.
• Experience in scheduling and coordinating in a home-care setting preferred.
• Valid driver’s license and reliable vehicle required.
• Reliable phone service and internet access during shift.
• Ability to pass background and driving checks.

Responsibilities

• Answer calls outside regular hours (nights/weekends).
• Resolve client service or scheduling issues efficiently.

Skills

Scheduling

Administrative support

Healthcare experience

Communication

Driver's license

Phone skills

Education

CNA/HHA/RN or equivalent experience

Job description

Remote/Hybrid-Must live locally to North Andover, MA

Are you looking for a flexible position that combines phone and computer skills with hands on care? If so, we might have the role for you! Kind is seeking a CNA, HHA, RN, or candidate with equivalent experiences to join our team as an After Hours Scheduling Coordinator who can support our care team in the field on nights and weekends and can uphold our high standard of care. Please do not apply if you are just looking for a job that will get you by in the short-term, as we are looking for a candidate to be a part of our team for the long haul!

At Kind, we only hire committed, professional caregivers who love working with older adults and seniors. We do what we do because we want to make a positive impact on the lives of our clients and their families. We expect this same level of passion from every team member.

Purpose

The After Hours Scheduling Coordinator is responsible for supporting our leadership team in providing excellent home care services beyond regular office hours on weeknights and on weekends.

Main Duties

• Answer all phone calls outside of regular office hours (weekdays- 4:30 pm-8:00 am; weekends or holidays – 8:00 am-8:00 am).
• Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
• Monitor the After-hours email and care log.
• Serve as “fill-in” Caregiver when you are unable to fill shifts. This is an essential requirement of the position! Caregiving time is well compensated.
• Any other tasks requested by Kind Senior Care Office Staff.

Other Requirements

• After hours staff must have reliable phone service and internet access throughout their shift.
• Current Home Health Aide (HHA), Certified Nursing Assistant (CNA), Licensed Nursing Assistant (LNA), Registered Nurse certification or equivalent experience is required for this role.

Pay

• Monday - Friday: $62.50 per night; Saturday and Sunday: $100 per day
• PLUS $21.00 an hour if you must cover a shift

After-hours Scheduling Coordinator Qualifications

• 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
• Personal or professional experience working as Personal Care Aide (PCA) or Home Health Aide (HHA), Certified Nursing Assistant (CNA).
• Passion for helping seniors remain safe and independent wherever they call home.
• Valid driver’s license, reliable insured vehicle and smart phone.
• Ability to complete a Driving Record check and Background check.

Why Kind Senior care?

• We value work/life balance and provide flexible scheduling.
• Award winning team: Kind has earned "Employer of Choice" from Activated Insights 5 years in a row!
• We believe in recognizing the excellent work of our caregivers in a variety of ways, including incentive programs, bonuses for performance and caregiver referrals and more!
• We strongly value mutually rewarding relationships between our caregivers and our clients. We promote continuity of care and strive to create on-going, consistent schedules for our clients and caregivers.
• We are family owned and operated.

About us

Company website: www.KindSeniorCare.com

Facebook page: https://www.facebook.com/kindseniorcare/

Kind Senior Care is an equal opportunity employer. All applicants will be considered regardless of race, ethnicity, age, gender identity, country of origin, sexual orientation, veteran status and disability status.

Flexible work from home options available.