After Hours Scheduling CoordinatorHYBRID

Kind Senior Care; Massachusetts; On-site; USD 24,796 - 33,062; Full time

Job summary

Kind Senior Care is seeking an After Hours Care Coordinator to support our leadership team by providing excellent home care services beyond regular hours on weeknights and weekends. The role requires CNAs/HHA/RN or equivalent experience and offers a path to long-term commitment.

The position expects reliable phone and internet access, a valid driver’s license, and willingness to complete background checks while ensuring continuity of care for our clients in their homes.

Qualifications

• High school diploma required.
• 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
• Valid driver’s license, reliable insured vehicle and smart phone.
• Ability to complete a Driving Record check and Background check.
• Current Home Health Aide (HHA), Certified Nursing Assistant (CNA), Licensed Nursing Assistant (LNA), Registered Nurse certification or equivalent experience is required for this role.

Responsibilities

• Answer all phone calls outside of regular office hours (weekdays 4:30 pm-8:00 am; weekends/holidays 8:00 am-8:00 am).
• Politely and efficiently resolve client service issues, scheduling issues or adjustments.
• Monitor the After-hours email and care log.
• Serve as a fill-in Caregiver when you are unable to fill shifts; caregiving time is well compensated.
• Any other tasks requested by Kind Senior Care Office Staff.

Skills

Phone skills

Computer skills

Compassion for seniors

Education

High school diploma

Job description

Remote/Hybrid-Must live locally

Are you looking for a flexible position that combines phone and computer skills with hands on care? If so, we might have the role for you! Kind is seeking a CNA, HHA, RN, or candidate with equivalent experiences to join our team as an After Hours Care Coordinator who can support our care team in the field on nights and weekends and can uphold our high standard of care. Please do not apply if you are just looking for a job that will get you by in the short-term, as we are looking for a candidate to be a part of our team for the long haul!

At Kind, we only hire committed, professional caregivers who love working with older adults and seniors. We do what we do because we want to make a positive impact on the lives of our clients and their families. We expect this same level of passion from every team member.

Purpose

The After Hours Care Coordinator is responsible for supporting our leadership team in providing excellent home care services beyond regular office hours on weeknights and on weekends.

Main Duties

• Answer all phone calls outside of regular office hours (weekdays- 4:30 pm-8:00 am; weekends or holidays – 8:00 am-8:00 am).
• Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
• Monitor the After-hours email and care log.
• Serve as “fill-in” Caregiver when you are unable to fill shifts. This is an essential requirement of the position! Caregiving time is well compensated.
• Any other tasks requested by Kind Senior Care Office Staff.

Other Requirements

• After hours staff must have reliable phone service and internet access throughout their shift.
• Current Home Health Aide (HHA), Certified Nursing Assistant (CNA), Licensed Nursing Assistant (LNA), Registered Nurse certification or equivalent experience is required for this role.

After-hours Scheduling Coordinator Qualifications

• High school diploma required.
• 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
• Passion for helping seniors remain safe and independent wherever they call home.
• Valid driver’s license, reliable insured vehicle and smart phone.
• Ability to complete a Driving Record check and Background check.

Why Kind Senior care?

We value work/life balance and provide flexible scheduling.

We believe in recognizing the excellent work of our caregivers in a variety of ways, including incentive programs, bonuses for performance and caregiver referrals and more!

We strongly value mutually rewarding relationships between our caregivers and our clients. We promote continuity of care and strive to create on-going, consistent schedules for our clients and caregivers.

We are family owned and operated…NOT a franchise!

About us

Company website: www.KindSeniorCare.com Facebook page: https://www.facebook.com/kindseniorcare/

Kind Senior Care is an equal opportunity employer. All applicants will be considered regardless of race, ethnicity, age, gender identity, country of origin, sexual orientation, veteran status and disability status.