Part-Time Work From Home On Call Coordinator

Carepoint Home Care Agency; Charlotte (NC); Remote; USD 40,000 - 45,000; Part time

Job summary

Carepoint Home Care in Charlotte, NC is hiring a Part-Time On-Call Coordinator to manage after-hours calls and coordinate caregiver schedules. The role emphasizes reliability, communication, and exceptional customer service in home care.

You may occasionally fill in for caregiver shifts to maintain client coverage. The position runs Monday–Thursday evenings and two weekends per month, with a salary range based on experience: $40,000–$45,000 yearly.

Qualifications

• Previous experience in home care scheduling, staffing, or healthcare coordination preferred.
• Excellent communication, organizational, and customer service skills.
• Ability to multitask and make decisions independently.
• Strong problem-solving skills and calmness under pressure.
• Dependable, flexible, and responsive during on-call hours.
• Comfortable using computers and mobile scheduling applications.
• Hands-on caregiving experience is a plus.

Responsibilities

• Answer and respond promptly to all after-hours calls from clients, families, and caregivers.
• Manage scheduling during on-call hours, including call-outs and shift changes.
• Coordinate replacement caregivers when needed.
• Communicate professionally with caregivers, clients, families, and management.
• Address urgent staffing concerns and resolve scheduling issues.
• Maintain accurate scheduling records and document important communications.
• Ensure continuity of care by minimizing client coverage interruptions.
• Provide updates to management and scheduling teams on big issues.
• Be willing to fill in for caregiver shifts to ensure client coverage.

Skills

Home care scheduling

Healthcare coordination

Communication

Multitasking

Customer service

Reliability

Scheduling software

Tools

Scheduling software

Job description

NOW HIRING – PART-TIME ON-CALL COORDINATOR

Carepoint Home Care | Charlotte, NC

Position Type: Part-Time, Salaried
Schedule: Monday–Thursday, 4:00 PM – 9:00 AM, plus two weekends per month Friday - Sunday staring at 5:00 PM on Friday - 9:00 AM Monday.

Position Overview

Carepoint Home Care is seeking a dependable, organized, and compassionate Part-Time On-Call Coordinator to join our team!

This position is responsible for managing after-hours calls, coordinating caregiver schedules, and ensuring our clients continue to receive the quality care they deserve. The ideal candidate must be able to think quickly, multitask, problem-solve, and remain calm under pressure.

We are looking for someone who understands the importance of reliability, communication, and excellent customer service in the home care industry.

Key Responsibilities

• Answer and respond promptly to all incoming after-hours calls from clients, families, and caregivers.

• Manage all scheduling needs during assigned on-call hours, including call-outs, cancellations, shift changes, and emergency coverage.

• Coordinate replacement caregivers when scheduled employees are unavailable.

• Communicate professionally and effectively with caregivers, clients, families, and management.

• Address urgent staffing concerns and resolve scheduling issues in a timely manner.

• Maintain accurate scheduling records and document all important communications and changes.

• Ensure continuity of care by minimizing interruptions in client coverage.

• Provide updates to the management and scheduling teams regarding any significant issues that arise during on-call hours.

• Be willing and available to personally fill in for caregiver shifts on occasion when necessary to ensure client coverage.

• Handle unexpected situations with professionalism, sound judgment, and a positive attitude.

Qualifications

• Previous experience in home care scheduling, staffing, or healthcare coordination preferred.

• Excellent communication, organizational, and customer service skills.

• Ability to multitask and make decisions independently.

• Strong problem-solving skills and the ability to remain calm in stressful situations.

• Dependable, flexible, and responsive during assigned on-call hours.

• Comfortable using computers, scheduling software, and mobile applications.

• Experience providing hands‑on caregiving services is a plus.

• Must have reliable transportation and be willing to assist with client coverage when needed.

Work Schedule & Compensation

Monday–Thursday: 4:00 PM – 9:00 AM
Weekends: Two weekends per month, on a rotating schedule. Friday - Sunday staring at 5:00 PM on Friday - 9:00 AM Monday.

This is a part-time salaried position requiring availability and responsiveness throughout assigned on-call periods. While call volume and scheduling needs will vary, the coordinator must be prepared to address situations as they arise.

Occasional hands‑on caregiver coverage may be required.

Compensation: Salary based on experience and qualifications. $40,000 - $45,000 yearly.

Why Join Carepoint Home Care?

Carepoint Home Care is a locally owned and operated home care agency dedicated to providing compassionate, dependable care to seniors and individuals who need assistance in their homes.

We value teamwork, communication, accountability, and the commitment of our employees to the clients and families we serve.