After-Hours Ops Director, 24/7 Housing

Plymouth Housing; Seattle (WA); Hybrid; USD 118,000 - 133,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

403(b)

ORCA pass subsidy

Job summary

Plymouth Housing is seeking a Director of After-Hours Operations to lead the portfolio-wide after-hours model ensuring safe, reliable, hospitality-centered operations outside standard hours.

This senior role supervises On-Call and Shift Supervisors across Plymouth's 24/7 housing portfolio, coordinating with Safety, Facilities, and Housing Operations to uphold Housing First principles, trauma-informed practice, and resident-centered service.

Qualifications

• Bachelor's degree in Public Administration, Business or Operations Management, Social Services, Property Management, or a related field.

Responsibilities

• Lead after-hours operating model for significant incidents outside standard hours.
• Supervise On-Call Manager, Swing Shift Supervisors, and Overnight Shift Supervisors; set expectations and escalation pathways.
• Ensure staff have guidance, staffing, and authority to resolve after-hours issues safely.

Skills

Leadership

Trauma-informed practice

De-escalation skills

Multi-site operations

Communication

Education

Bachelor's degree

Job description

Plymouth Housing is seeking a Director of After-Hours Operations to lead the portfolio-wide after-hours model ensuring safe, reliable, hospitality-centered operations outside standard hours.

This senior role supervises On-Call and Shift Supervisors across Plymouth's 24/7 housing portfolio, coordinating with Safety, Facilities, and Housing Operations to uphold Housing First principles, trauma-informed practice, and resident-centered service.