After-Hours Operations Director - Housing & Safety

Plymouth Housing Group; Seattle (WA); Hybrid; USD 118,000 - 133,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO and 403(b) options

ORCA transit pass

Job summary

Plymouth Housing seeks a Director of After-Hours Operations to lead 24/7 housing portfolio operations from Seattle, WA. The role oversees evening, overnight, weekend, and holiday operations, ensuring safe, reliable, hospitality-centered service for residents.

You will supervise the On-Call Manager and Shift Supervisors, coordinate with Safety, Facilities, and Housing Operations, and help maintain Plymouth’s commitment to Housing First and resident dignity.

Qualifications

• Bachelor’s degree in Public Administration, Business or related field.
• Seven+ years of progressive leadership in property operations or related field.
• Experience leading 24/7 operations across multiple sites.
• Experience developing standardized procedures and escalation systems.

Responsibilities

• Lead after-hours operating model and provide escalation/coordination for incidents.
• Supervise On-Call Manager and Shift Supervisors; set expectations and boundaries.
• Ensure staff have guidance, staffing, and authority for routine after-hours issues.
• Respond remotely or onsite for significant incidents with proper boundaries.
• Coordinate response to major disruptions: staffing, resident comms, access, continuity.
• Partner with Safety and Facilities to implement safety and crisis standards.
• Develop and maintain standardized after-hours procedures and handoffs.
• Maintain leadership escalation trees and after-hours reference materials.
• Deliver training with Housing Operations and Safety teams.
• Lead debriefs and After-Action Reviews to drive improvements.

Skills

Leadership

Multi-site ops

Crisis response

Staff coaching

Trauma-informed

Communication

Education

Bachelor’s degree in Public Administration, Business or related field

Job description

Plymouth Housing seeks a Director of After-Hours Operations to lead 24/7 housing portfolio operations from Seattle, WA. The role oversees evening, overnight, weekend, and holiday operations, ensuring safe, reliable, hospitality-centered service for residents.

You will supervise the On-Call Manager and Shift Supervisors, coordinate with Safety, Facilities, and Housing Operations, and help maintain Plymouth’s commitment to Housing First and resident dignity.