24/7 Site Operations Leader — Housing & Resident Services

Plymouth Housing Group; Redmond (WA); Presencial; USD 88.000 - 99.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

PTO

403(b)

Descripción de la vacante

Plymouth Housing is hiring a Site Operations Manager to lead a 24/7 operations team at an assigned supportive housing building in Seattle. You will oversee rent collection, unit turnover, safety, compliance, and guest services, ensuring a welcoming, dignity-driven environment for residents and staff.

Ideal candidates bring a bachelor’s degree or equivalent and at least 4 years in property management or building operations, with supervisory experience and knowledge of Fair Housing and ADA

Formación

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• Four (4) or more years of experience in property management, supportive housing, or building operations.
• Two (2) or more years of supervisory or team leadership experience, preferably in 24/7 operations.

Responsabilidades

• Oversee daily building operations and supervise staff across all shifts to ensure 24/7 consistency, safety, and hospitality.
• Lead rent collection, unit turns, building cleanliness, access systems, and operational record keeping.
• Conduct lease signings, enforce lease requirements, and ensure compliance with landlord-tenant law, Fair Housing, and Plymouth policies.
• Monitor key performance indicators such as occupancy, rent collection, incidents, and inspection results; implement corrective actions as needed.
• Lead funder inspections and ensure timely readiness, coordination, and follow-up on findings.
• Partner with Facilities to coordinate repairs, maintenance, and preventive work; ensure vendor performance meets quality standards.
• Manage building budgets, review expenses, and track inventory of supplies and janitorial materials.
• Address unauthorized onsite activity, ensure consistent enforcement of guest policies, and collaborate with safety and emergency partners as needed.
• Support and model crisis-intervention, trauma-informed, and harm-reduction approaches in complex resident situations.
• Maintain professional, resident-centered communication and lead conflict resolution aligned with Plymouth’s values.
• Promote a hospitable and dignified resident experience, ensuring welcoming common areas, daily refreshment services, and dependable front desk presence.
• Oversee distribution of community resources, pantry and hygiene items, and harm-reduction supplies according to established protocols.
• Collaborate with cross-department partners to ensure clean, safe, and stable housing environments for all residents.
• Serve in the after-hours on-call rotation, providing leadership and decision-making during urgent building situations.

Conocimientos

Leadership

Staff supervision

Operational management

Crisis intervention

De-escalation

Communication

Budget management

Resident relations

Problem solving

Safety compliance

Educación

Bachelor’s degree or equivalent

Herramientas

Yardi

MS Office

Descripción del empleo

Plymouth Housing is hiring a Site Operations Manager to lead a 24/7 operations team at an assigned supportive housing building in Seattle. You will oversee rent collection, unit turnover, safety, compliance, and guest services, ensuring a welcoming, dignity-driven environment for residents and staff.

Ideal candidates bring a bachelor’s degree or equivalent and at least 4 years in property management or building operations, with supervisory experience and knowledge of Fair Housing and ADA