24/7 Site Operations Leader – Supportive Housing

Plymouth Housing Group; Seattle (WA); On-site; USD 88,000 - 99,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

403(b)

Employee Assistance Program

ORCA pass

Job summary

The Site Operations Manager at Plymouth Housing Group is the on-site operational leader for a supported housing building in Seattle. The role ensures a safe, clean, welcoming environment for residents, staff, and visitors while advancing the organization’s dignity and community mission.

You will oversee rent collection, unit turnover, cleanliness, safety, compliance, and hospitality-driven resident services; supervise the 24/7 operations team; manage budgets; monitor KPIs; coordinate with

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• 4+ years of experience in property management, supportive housing, or building operations.
• 2+ years of supervisory or team leadership experience, preferably in 24/7 operations.
• Experience working with individuals who have experienced homelessness or housing instability.
• Familiarity with LIHTC, HUD, or Section 8 housing operations preferred.
• Experience partnering with Facilities, Safety, or Behavioral Health teams preferred.
• Experience supervising in a unionized environment preferred.

Responsibilities

• Oversee daily building operations and supervise staff across all shifts to ensure 24/7 consistency, safety, and hospitality.
• Lead rent collection, unit turns, building cleanliness, access systems, and operational record keeping.
• Conduct lease signings, enforce lease requirements, and ensure compliance with landlord-tenant law, Fair Housing, and Plymouth policies.
• Monitor key performance indicators such as occupancy, rent collection, incidents, and inspection results; implement corrective actions as needed.
• Lead funder inspections and ensure timely readiness, coordination, and follow-up on findings.
• Partner with Facilities to coordinate repairs, maintenance, and preventive work; ensure vendor performance meets quality standards.
• Manage building budgets, review expenses, and track inventory of supplies and janitorial materials.
• Address unauthorized onsite activity, ensure consistent enforcement of guest policies, and collaborate with safety and emergency partners as needed.
• Support and model crisis-intervention, trauma-informed, and harm-reduction approaches in complex resident situations.
• Maintain professional, resident-centered communication and lead conflict resolution aligned with Plymouth's values.
• Promote a hospitable and dignified resident experience, ensuring welcoming common areas, daily refreshment services, and dependable front desk presence.
• Oversee distribution of community resources, pantry and hygiene items, and harm-reduction supplies according to established protocols.
• Collaborate with cross-department partners to ensure clean, safe, and stable housing environments for all residents.
• Serve in the after-hours on-call rotation, providing leadership and decision-making during urgent building situations.

Skills

Staff supervision

Crisis de-escalation

Conflict resolution

Time management

Communication

Tenant relations

Microsoft Office

Yardi

Equity & inclusion

Adaptability

Education

Bachelor's degree (or equivalent)

Tools

Yardi

Microsoft Office

Job description

The Site Operations Manager at Plymouth Housing Group is the on-site operational leader for a supported housing building in Seattle. The role ensures a safe, clean, welcoming environment for residents, staff, and visitors while advancing the organization’s dignity and community mission.

You will oversee rent collection, unit turnover, cleanliness, safety, compliance, and hospitality-driven resident services; supervise the 24/7 operations team; manage budgets; monitor KPIs; coordinate with