After-Hours On-Call Coordinator

TheKey; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

TheKey is seeking National On Call Coordinators to provide concierge-level afterhours and weekend telephone coverage and scheduling support for multiple locations across the United States. You will act as a local representative for the respective locations, ensuring timely and professional service to caregivers and clients.

Ideal candidates have strong customer service experience, excellent communication skills, and the ability to manage high call volumes while maintaining detailed records and

Qualifications

• Strong focus on customer service and client satisfaction.
• Prior experience in phone-based customer service, particularly handling high call volumes, preferred.
• Strong computer skills and the ability to learn company software.
• Excellent verbal and written communication skills, with the ability to communicate clearly, professionally and positively.
• Ability to maintain composure and professionalism under pressure.

Responsibilities

• Managing a variety of inbound tickets with the potential to answer live phone calls.
• Deliver exceptional customer service to our caregivers and clients through phone and email correspondence.
• Maintain detailed, accurate records of all transactions, interactions and requests.
• Resolve tickets by ensuring effective communication, accurate documentation, systems updates and coordination with field teams.
• Accept coaching and feedback from team leaders to foster continuous improvement in your role.
• Demonstrate reliability through punctual and consistent attendance.
• Always maintain a professional, respectful, and courteous demeanor when interacting with caregivers, clients and coworkers.
• Perform other duties as assigned by leadership.

Skills

Customer service

Phone-based support

Communication

Computer skills

Composure under pressure

Job description

TheKey is seeking National On Call Coordinators to provide concierge-level afterhours and weekend telephone coverage and scheduling support for multiple locations across the United States. You will act as a local representative for the respective locations, ensuring timely and professional service to caregivers and clients.

Ideal candidates have strong customer service experience, excellent communication skills, and the ability to manage high call volumes while maintaining detailed records and