National On-Call Concierge Coordinator

TheKey; Town of Texas (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

TouchCare VirtualCare

Life Insurance

Health Savings Account

Flexible Spending Account

401(k) Matching

Employee Assistance Program

PTO Plan for Non-Exempt Employees

Flexible PTO Plan for Exempt Employees

Holidays and Floating Holidays

Pet Insurance

Job summary

TheKey is seeking National On Call Coordinators to provide concierge-level afterhours and weekend telephone coverage and scheduling support for multiple locations across the United States. You will act as a local representative for those locations while handling calls and tickets with care.

Join our team to deliver exceptional service to caregivers and clients, maintain accurate records, and coordinate with field teams.

Qualifications

• Provide concierge-level afterhours and weekend telephone coverage.
• Deliver exceptional customer service via phone and email.
• Maintain detailed, accurate records of all transactions and requests.
• Coordinate with field teams to resolve tickets.

Responsibilities

• Manage a variety of inbound tickets with potential to answer live calls.
• Deliver exceptional customer service to caregivers and clients through phone and email correspondence.
• Maintain detailed, accurate records of all transactions, interactions and requests.
• Resolve tickets by ensuring effective communication, accurate documentation, systems updates and coordination with field teams.
• Accept coaching and feedback from team leaders to foster continuous improvement.

Skills

Customer service

Phone support

Ticketing systems

Communication skills

Scheduling

Education

High school diploma or equivalent

Tools

CRM software

Ticketing system

Job description

TheKey is seeking National On Call Coordinators to provide concierge-level afterhours and weekend telephone coverage and scheduling support for multiple locations across the United States. You will act as a local representative for those locations while handling calls and tickets with care.

Join our team to deliver exceptional service to caregivers and clients, maintain accurate records, and coordinate with field teams.