On Call Coordinator - Weekends Remote/Bilingual

Maxim Healthcare; Tacoma (WA); On-site; USD 11,000 - 18,000; Part time

Benefits offered by this job

Health and Wellness

401(k) with Company Match

Paid Time Off

Educational Assistance Program

Job summary

Maxim Healthcare is seeking an On-Call Coordinator to manage after-hours scheduling and client coordination. This part-time role is limited to 20 hours per week and requires bilingual Spanish and willingness to work in the PST time zone to support high-volume weekend coverage.

The candidate will respond to after-hours calls, document incidents, and coordinate staff with recruiters. Strong communication, organization, and computer skills are essential for success in this position.

Qualifications

• High School diploma required.
• Internet access and personal device required.
• Experience in an office environment with strong communication and organization.
• Experience in customer service preferred.
• Spanish speaking ability required.

Responsibilities

• Responds to after-hours calls within 15 minutes.
• Schedules and coordinates after-hours staffing.
• Documents client, patient, and caregiver occurrences in the system.
• Communicates with clients when an employee is unavailable.
• Keeps staff informed of scheduling changes at start of business hours.
• Assists branch recruiters after normal business hours.
• Performs other duties as assigned.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Bilingual Spanish

Education

High School diploma

Tools

Microsoft Office

Job description

The on-call coordinator is a part-time position and should not exceed 20 hours a week.

Maxim Healthcare is currently seeking an On-Call Coordinator.

Ideal Candidate will be located in PST time zone to support High Volume PST Weekend and be bilingual in Spanish.

The On-Call Coordinator provides scheduling and client coordination during non-business hours and provides support to the branch recruiters in staffing and coordinating issues after normal business hours. This can include, but is not limited to, answering incoming calls and coordinating the schedules of after-hours healthcare staff members.

Essential Duties and Responsibilities

• Responds to incoming calls to the office after normal business hours
• Responds in a timely manner (within 15 minutes) to any messages left
• Documents client, patient, and caregiver occurrences in the system of record
• Communicates with clients when an employee has called off or is running late
• Delegates and plans tasks to appropriate staff (back-up coordinator, internal RN) when necessary
• Informs appropriate staff of any personnel changes and scheduling need that arises
• Staffs call-outs as soon as message is received
• Troubleshoots other after-hours issues that arise, and delegates appropriately
• Keeps office staff informed of outstanding issues at the beginning of normal business hours
• Other duties as assigned

Minimum Requirements

• High School degree required
• Must have internet access and personal computer, laptop or smart phone
• Some experience in an office, with demonstrated effective communication skills and proven organizational and interpersonal skills
• Experience in customer service environment preferred
• Strong verbal communication skills required
• Proficiency with computers and Microsoft Office
• Spanish Speaking

Salary

$60 - $100 per day

Benefits

On-Call Coordinators are not eligible for benefits

Maxim Benefits

Health and Wellness

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement And Financial Security

• Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits

Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

• Benefit eligibility is dependent on employment status.

About Maxim Healthcare

Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare, Inc. (“Maxim”) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.