After-Hours Night Audit & Guest Experience Lead

Sundance Mountain Resort; Sundance (WY); On-site; USD 42,000 - 54,000; Full time

Job summary

Sundance Mountain Resort is hiring an Overnight Guest Reception Agent to manage front desk operations during the night shift and ensure accurate end-of-day accounting. You will serve as the MOD when on duty, balance daily transactions, and deliver attentive, high-touch guest service.

Working hours are 11:00 PM to 7:00 AM, with flexible shifts in a year-round, full- and part-time capacity. Prior night audit or front desk experience is preferred to maintain security and a welcoming atmosphere for

Qualifications

• Previous hotel front desk or night audit experience required; boutique or luxury property experience preferred.
• Strong communication, guest service, and problem-solving skills.
• High level of accuracy and attention to detail in financial tasks.
• Proficiency in StayNTouch or similar hotel property management systems.
• Experience with guest messaging platforms such as Akia is a plus.
• Must be 18 years old or older.

Responsibilities

• Serve as the overnight point of contact for all guests, providing a welcoming and helpful presence.
• Manage check-in and check-out processes with accuracy and efficiency.
• Respond to guest inquiries, concerns, and emergencies in a professional and timely manner.
• Offer personalized, concierge-style assistance after hours, in alignment with Sundance's commitment to guest care.
• Monitor public areas for cleanliness, safety, and comfort.
• Monitor and handle all guest communication during the overnight hours, including responding to guest SMS messages via Akia.
• Reconcile and balance all daily revenue, payment transactions, and financial records.
• Generate and distribute end-of-day reports to resort leadership.
• Post room, tax, and incidental charges to guest folios.
• Investigate and resolve discrepancies in billing or accounts.
• Ensure all revenue outlets are properly closed and balanced.
• Complete other accounting duties as directed by the Resort Controller and Director of Lodging.
• Process no-shows, cancellations, and late arrivals according to resort policies.
• Set up front desk operations for the next day (wake-up calls, early arrivals).
• Complete the nightly checklist and document detailed shift handoff notes.
• Assist with preparing the morning beverage station to ensure a warm, inviting start for guests.
• Act as the Manager on Duty (MOD) during overnight hours, representing the Sundance Leadership team in their absence.
• Assist the overnight Safety Team with potential evacuations, guest incidents, or emergencies.
• Resolve guest challenges or service opportunities with attentiveness and care; handoff to the morning manager if needed.

Skills

Night Audit

Front Desk

Guest Service

StayNTouch

Emergency Response

Tools

StayNTouch

Job description

Sundance Mountain Resort is hiring an Overnight Guest Reception Agent to manage front desk operations during the night shift and ensure accurate end-of-day accounting. You will serve as the MOD when on duty, balance daily transactions, and deliver attentive, high-touch guest service.

Working hours are 11:00 PM to 7:00 AM, with flexible shifts in a year-round, full- and part-time capacity. Prior night audit or front desk experience is preferred to maintain security and a welcoming atmosphere for