Overnight Front Desk Auditor & Guest Services

Big Sky Resort; Big Sky (MT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

All Mountain Ski Pass

Discounted tickets for other Montana &

Discounted ski/snowboard rentals witha

Employee housing program

Lodging discounts for friends & family

Wellness Day / PTO

Monthly employee events

Job summary

Big Sky Resort is seeking Night Auditors to act as overnight ambassadors, ensuring seamless guest service and accurate end-of-day operations across Summit Hotel, Village Center, and Huntley/Shoshone Lodge.

You will handle late-night check-ins/outs, answer guest inquiries, run nightly audit reports, and reconcile transactions with precision while coordinating with Security and other teams. This role requires overnight availability and physical stamina.

Qualifications

• High School Diploma or equivalent.
• Positive attitude and strong desire to learn.
• Hospitality experience is preferred but not required.
• Computer literate and proficient with Microsoft Office Suite.
• Available for overnight shifts, typically 11:00pm - 7:00am.
• Ability to lift, push or pull at least 35 pounds.
• Must be able to work on your feet for at least 8 hours.
• Must be able to climb stairs multiple times per shift.

Responsibilities

• Provide warm, professional service to guests checking in or out during overnight hours.
• Serve as the primary point of contact for late-night inquiries and guest needs.
• Run nightly audit reports and reconcile daily transactions across lodging and food & beverage outlets.
• Process credit card and cash transactions with accuracy and attention to detail.
• Communicate effectively with Security and other overnight departments as needed.
• Stay informed on all resort activities, dining options, and amenities to assist guests at any hour.
• Collaborate with Bell, Concierge, Housekeeping, and Maintenance teams to fulfill guest requests.
• Maintain a safe and welcoming front desk presence while standing for extended periods.
• Protect guest privacy and respond appropriately to unusual activity or behavior.

Skills

Hospitality mindset

Customer service

Microsoft Office

Overnight shift availability

Education

High School Diploma or equivalent

Job description

Big Sky Resort is seeking Night Auditors to act as overnight ambassadors, ensuring seamless guest service and accurate end-of-day operations across Summit Hotel, Village Center, and Huntley/Shoshone Lodge.

You will handle late-night check-ins/outs, answer guest inquiries, run nightly audit reports, and reconcile transactions with precision while coordinating with Security and other teams. This role requires overnight availability and physical stamina.