After-Hours Logistics Support Specialist

Ryan Transportation Inc; Overland Park (KS); On-site; USD 42,000 - 52,000; Full time

Job summary

Shamrock Trading Corporation’s Ryan Transportation unit seeks an Operations Support Representative – After Hours to manage after-hours loads, tracking and tracing, and communications to ensure peak customer and carrier satisfaction. The role requires self-motivation, critical thinking, and a detailed focus.

The position emphasizes on-site collaboration with cross-functional teams, timely problem-solving, and adherence to busy schedules, including a 3‑weekday and 2 weekend shift pattern.

Qualifications

• Experience in proactive operations and customer service.
• Strong organizational and prioritization skills.
• Excellent customer service and problem-solving abilities.
• Detail-oriented with analytical and technical skills.
• Ability to work independently and in a team.
• Proven multitasking in a fast-paced environment.
• Effective verbal and written communication.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Respond to inbound calls and emails in all aspects of customer service.
• Follow up with Carrier Sales and Account Management as directed.
• Maintain records with timely system updates.
• Provide updates to Account Managers as new information arises.
• Coordinate logistics with carrier operations, customer operations and sales.
• Track and trace orders and complete load-related paperwork.
• Support after-hours operational management of Ryan Transportation loads.

Job description

Shamrock Trading Corporation’s Ryan Transportation unit seeks an Operations Support Representative – After Hours to manage after-hours loads, tracking and tracing, and communications to ensure peak customer and carrier satisfaction. The role requires self-motivation, critical thinking, and a detailed focus.

The position emphasizes on-site collaboration with cross-functional teams, timely problem-solving, and adherence to busy schedules, including a 3‑weekday and 2 weekend shift pattern.