Operations Support Representative - After Hours

Ryan Transportation Inc; Overland Park (KS); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

Shamrock Trading Corporation’s Ryan Transportation unit seeks an Operations Support Representative – After Hours to manage after-hours loads, tracking and tracing, and communications to ensure peak customer and carrier satisfaction. The role requires self-motivation, critical thinking, and a detailed focus.

The position emphasizes on-site collaboration with cross-functional teams, timely problem-solving, and adherence to busy schedules, including a 3‑weekday and 2 weekend shift pattern.

Qualifications

• Experience in proactive operations and customer service.
• Strong organizational and prioritization skills.
• Excellent customer service and problem-solving abilities.
• Detail-oriented with analytical and technical skills.
• Ability to work independently and in a team.
• Proven multitasking in a fast-paced environment.
• Effective verbal and written communication.
• Proficient in Microsoft Office and data entry.

Responsabilités

• Respond to inbound calls and emails in all aspects of customer service.
• Follow up with Carrier Sales and Account Management as directed.
• Maintain records with timely system updates.
• Provide updates to Account Managers as new information arises.
• Coordinate logistics with carrier operations, customer operations and sales.
• Track and trace orders and complete load-related paperwork.
• Support after-hours operational management of Ryan Transportation loads.

Description du poste

About Shamrock Trading Corporation

Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.

About Shamrock Trading Corporation

Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.

Shamrock’s mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!

Why You’ll Love Working Here

Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek.

Benefits

At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families:

• Training and Development: Ongoing training and professional development opportunities
• Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
• Salary: Individual compensation packages may reflect applicable experience, job-related skill, training and/or education
• Financial: Generous company 401(k) contributions and employee stock ownership after one year
• Work-Life Balance: Competitive PTO and fully paid time off opportunities to volunteer within your community

Regular onsite attendance is an essential function of this position. The role requires direct collaboration with cross‑functional teams, real‑time problem‑solving, and timely responses to customer and operational needs. As a customer‑facing position, onsite presence facilitates efficient communication with colleagues and subject‑matter experts, enabling effective service delivery and faster resolution of customer inquiries and issues. The role also requires participation in team meetings, operational processes, and occasional onsite trainings that are critical to achieving customer service objectives.

About The Role

Ryan Transportation and Shamrock are looking for an Operations Support Representative – After Hours. This operations position is responsible for the after‑hours operational management of Ryan Transportation loads including tracking and tracing, internal and external communications, status updates, and other customer service duties to ensure the highest level of customer and carrier satisfaction. An ideal candidate will be self‑motivated, a critical thinker, and problem solver with a high level of attention to detail.

What You’ll Do

• Manage and respond to inbound calls and emails in all aspects of customer service
• Conduct routine follow‑up calls as directed by Carrier Sales and Account Management representatives
• Maintain records through timely and accurate system updates
• Provide timely and efficient updates to Account Managers as new information arises
• Utilize active listening skills to gather necessary details and anticipate potential issues
• Coordinate logistics activity including issue resolution, communication between carrier operations, customer operations, and sales
• Track and trace orders for each load in our system and complete all load‑related paperwork
• Shifts can be customized, but must be able to work the following schedule requirements:
  • 3 weekday shifts from the hours of 3:00PM-12:00AM and 2 weekend shifts from 8:00AM-5:00PM
• Other duties as assigned

What You’ll Bring

• Demonstrated success in a proactive operations and customer service environment
• Demonstrated organizational and prioritization skills to meet customer needs and communicate results
• Excellent customer service and problem‑solving skills
• Detail orientated with analytical and technical skills
• Ability to work both independently and in a team environment
• Proven ability to multitask and thrive in a fast‑paced environment
• Effective verbal, written and interpersonal communication skills
• Proficient in Microsoft Office and data entry
• Demonstrated ability to meet deadlines