Track & Trace Logistics Specialist - After-Hours Freight Support

R+L Global Logistics; Phoenix (AZ); Sur place; USD 42 000 - 66 000; Plein temps

Résumé du poste

R+L Global Logistics in Phoenix, AZ seeks a Domestic Logistics Specialist - Track & Trace to manage outbound calls and emails, monitor shipment status, and ensure on-time delivery.

You will handle data entry, carrier compliance, and collaboration with Operations and Sales to resolve issues, collect PODs and BOLs, and provide ETA updates.

This role requires strong communication, multitasking, and a commitment to customer service, with occasional after-hours coverage.

Qualifications

• High School Diploma or GED.
• Experience in track and trace, dispatching, carrier management, or logistics operations preferred.
• Experience with transportation management systems (TMS) and load boards preferred.
• Experience with multiple modes (dry van, LTL, expedited, flatbed, oversized, refrigerated, intermodal) a plus.
• Demonstrated ability to manage high call volumes and prioritize time-sensitive shipments.
• Ability to operate autonomously while supporting a unified team mentality.
• Strong ownership, communication, and customer service mindset.

Responsabilités

• Provides support to Operations and Sales with proactive tracking and load status verification.
• Make outbound calls to carriers (up to 100 per day) to confirm shipment status and updates.
• Provide timely ETA updates and escalate service failures to Operations and Sales.
• Ensure carrier compliance with tracking tools and visibility systems.
• Communicate with clients, carriers, and peers regarding shipment progress and exceptions.
• Gather PODs, BOLs, invoices, and updates to close loads promptly.
• Track freight movements from origin to delivery and resolve challenges.
• Ensure final delivery confirmation and proper documentation before load closure.
• Provide unmatched customer service through daily conversations with customers/carriers.
• Backup after-hours Capacity Procurement coverage during unplanned absences or PTO.
• Maintain regular attendance and reliability.

Connaissances

High call volume management

Customer service

Multitasking

Communication

Teamwork

Problem solving

Autonomous work

English fluency

Formation

High school diploma or GED

Outils

TMS

Load boards

Microsoft Office

Video conferencing tools

Description du poste

R+L Global Logistics in Phoenix, AZ seeks a Domestic Logistics Specialist - Track & Trace to manage outbound calls and emails, monitor shipment status, and ensure on-time delivery.

You will handle data entry, carrier compliance, and collaboration with Operations and Sales to resolve issues, collect PODs and BOLs, and provide ETA updates.

This role requires strong communication, multitasking, and a commitment to customer service, with occasional after-hours coverage.