On-Call Home Care Scheduler — Senior Support

Highland Springs by Erickson Senior Living; Northern (KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

401k with company contribution

Education assistance

Job summary

Maris Grove by Erickson Senior Living is hiring an On-Call Coordinator in Home Support who provides after-hours scheduling and staffing for private duty home care services. Compensation: $18.00 per hour, plus stipends.

You will answer after-hours phone calls, triage inquiries and referrals, oversee all after-hours resident schedules to align with each plan of care, and work to maximize schedules while minimizing overtime and scheduling gaps.

Qualifications

• Experience in home care, healthcare, or an environment serving the senior population.
• Scheduling services experience preferred.
• High school graduate or equivalent required. Associate degree preferred.
• Strong customer service focus and critical thinking skills, including the ability to problem-solve.
• Organizational skills and attention to detail.

Responsibilities

• Answering after-hours phone calls in a timely and courteous manner.
• Handling inquiries/referrals promptly to determine urgency for follow-up.
• Overseeing after-hours resident schedules to match the plan of care.
• Triaging residents, families, referral sources, and employee questions and issues.
• Maximizing schedules and reducing open shifts while minimizing overtime and scheduling inefficiencies.

Skills

Customer service

Scheduling

Critical thinking

Problem-solving

Education

High school diploma

Associate degree preferred

Job description

Maris Grove by Erickson Senior Living is hiring an On-Call Coordinator in Home Support who provides after-hours scheduling and staffing for private duty home care services. Compensation: $18.00 per hour, plus stipends.

You will answer after-hours phone calls, triage inquiries and referrals, oversee all after-hours resident schedules to align with each plan of care, and work to maximize schedules while minimizing overtime and scheduling gaps.