On-Call Home Support Scheduler

Highland Springs by Erickson Senior Living; Peabody (MA); Hybrid; USD 21,593 - 30,754; Part time

Benefits offered by this job

401k with 3% company match

Onsite medical centers

30% discount on dining

Education assistance

Job summary

Highland Springs by Erickson Senior Living is seeking an On-Call Coordinator for Home Support to manage after-hours scheduling for private duty home care services. The ideal candidate will have experience in home care or healthcare environments, along with strong organizational skills and a focus on customer service. Responsibilities include answering after-hours calls, overseeing schedules, and triaging inquiries. The position offers competitive compensation of $19 per hour, plus additional stipends for scheduled time.

Qualifications

• Experience in home care, healthcare, or an environment serving the senior population.
• Scheduling services experience preferred.

Responsibilities

• Answering after-hours phone calls in a timely and courteous manner.
• Handling all inquiries/referrals promptly to determine urgency.
• Overseeing after-hours resident schedules for private duty services.
• Triaging questions and issues from residents, families, and employees.
• Maximizing schedules and reducing open shifts and inefficiencies.

Skills

Customer service focus

Critical thinking

Organizational skills

Attention to detail

Job description

Location: Brooksby Village by Erickson Senior Living

Join our team as On-Call Coordinator in Home Support who provides after-hours scheduling and staffing for all private duty home care services.

What we offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
• Compensation: $19 an hour for "engaged" time plus a stipend for scheduled time

How you will make an impact

• Answering after-hours phone calls in a timely and courteous manner.
• Handling all inquiries /referrals promptly to determine the urgency of follow-up needed.
• Overseeing all after-hours resident schedules for private duty services to ensure they match the indicated plan of care.
• Triaging residents, families, referral sources, and employee questions and issues as appropriate.
• Maximizing schedules and reducing the amount of open shifts while minimizing overtime and scheduling inefficiencies.

What you will need

• Experience in home care, healthcare, or an environment serving the senior population.
• Scheduling services experience preferred.
• Strong customer service focus and critical thinking skills, including the ability to problem-solve.
• Organizational skills and attention to detail.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.