After Hours Scheduling Coordinator-HYBRID

Kind Senior Care; Massachusetts; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible scheduling

Bonuses for performance

Caregiver referrals

Job summary

Kind Senior Care is seeking an After Hours Care Coordinator to support our care team during weeknights and weekends. The role combines phone work with field support, requiring reliable internet and local residency.

A strong candidate will help maintain our high standard of care and be ready to act as a fill-in caregiver when needed. We value committed caregivers who love seniors and aim to join us long-term.

Qualifications

• High school diploma required.
• At least 1 year admin or customer service experience.
• Passion for helping seniors remain safe and independent.
• Valid driver's license and insured vehicle.
• Ability to pass background and driving record checks.

Responsibilities

• Answer all phone calls outside regular office hours (evenings and weekends).
• Resolve client service or scheduling issues politely and efficiently.
• Monitor after-hours email and care log.
• Fill in as caregiver when shifts cannot be filled; caregiver time is well compensated.
• Perform any other tasks requested by Kind Senior CareOffice Staff.

Skills

Administrative experience (1 year)

Customer service orientation

Driving

Education

High school diploma

Job description

• Remote/Hybrid-Must live locally**

Are you looking for a flexible position that combines phone and computer skills with hands on care? If so, we might have the role for you! Kind is seeking a CNA, HHA, RN, or candidate with equivalent experiences to join our team as an After Hours Care Coordinator who can support our care team in the field on nights and weekends and can uphold our high standard of care. Please do not apply if you are just looking for a job that will get you by in the short-term, as we are looking for a candidate to be a part of our team for the long haul!

At Kind, we only hire committed, professional caregivers who love working with older adults and seniors. We do what we do because we want to make a positive impact on the lives of our clients and their families. We expect this same level of passion from every team member.

Purpose:

The After Hours Care Coordinator is responsible for supporting our leadership team in providing excellent home care services beyond regular office hours on weeknights and on weekends.

Main Duties:

• Answer all phone calls outside of regular office hours (weekdays- 4:30 pm-8:00 am; weekends or holidays - 8:00 am-8:00 am).
• Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
• Monitor the After-hours email and care log.
• Serve as "fill-in" Caregiver when you are unable to fill shifts. This is an essential requirement of the position! Caregiving time is well compensated.
• Any other tasks requested by Kind Senior Care Office Staff.

Other Requirements:

• After hours staff must have reliable phone service and internet access throughout their shift.
• Current Home Health Aide (HHA), Certified Nursing Assistant (CNA), Licensed Nursing Assistant (LNA), Registered Nurse certification or equivalent experience is required for this role.

After-hours Scheduling Coordinator Qualifications:

• High school diploma required.
• 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
• Passion for helping seniors remain safe and independent wherever they call home.
• Valid driver's license, reliable insured vehicle and smart phone.
• Ability to complete a Driving Record check and Background check.

Why Kind Senior care?

• We value work/life balance and provide flexible scheduling.
• We believe in recognizing the excellent work of our caregivers in a variety of ways, including incentive programs, bonuses for performance and caregiver referrals and more!
• We strongly value mutually rewarding relationships between our caregivers and our clients. We promote continuity of care and strive to create on-going, consistent schedules for our clients and caregivers.
• We are family owned and operated…NOT a franchise!

About us:

Company website: www.KindSeniorCare.com

Facebook page: https://www.facebook.com/kindseniorcare/

Kind Senior Care is an equal opportunity employer. All applicants will be considered regardless of race, ethnicity, age, gender identity, country of origin, sexual orientation, veteran status and disability status.