AFIS & Criminal Records Program Assistant

State of New Hampshire; New Hampshire; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Flexible Spending healthcare

Wellness program

Paid holidays and leave

Job summary

State of New Hampshire's Department of Safety, Division of State Police, Justice Information Bureau - Criminal Records invites applications for an AFIS Team Program Assistant (Program Assistant II) in Concord. The role supports processing of criminal history information, ensuring accuracy and compliance across CHRI requests while maintaining security, privacy, and workflow efficiency.

The position requires an equivalent combination of education and experience (3 years) with field relevance such

Qualifications

• Equivalent combination of 3 years of education and experience after completion of high school.
• Education and experience must be in business administration, public administration, criminal justice, research, reviewing data, program support, administrative support, customer service, or a related field.
• Must pass a background investigation including a fingerprint-based criminal record check and motor vehicle record check
• Trainee Option: 2+ years of relevant education and experience after completion of high school may be considered and hired in ‘trainee status’ for this position

Responsibilities

• Receives and reviews information to determine completeness of official records.
• Corresponds with state, local, and federal law enforcement agencies and courts to request additional information when needed and follows up to determine the court of jurisdiction findings of a case to ensure accuracy and completeness of information to be disseminated.
• Conducts structured on-site audits of external agencies that receive FBI fingerprint-based records to ensure compliance with the FBI CJIS Dissemination policy.
• Compiles findings into a report and submits to Supervisor for determination of corrective action when necessary.
• Conducts advanced research into criminal history record information and applies knowledge and interpretation of federal and state rules, regulations and statutes pertaining to properly identifying potential use of aliases and/or to validate an individual’s identity.
• Utilizes and assists with the development and functionality of the state’s online criminal records portal, provides technical guidance and clarification of results to internal and external users on both State and FBI records for the purpose of determining eligibility of employment.
• Establishes, maintains, and removes user credentials and profiles based on compliance with user requirements.
• Compiles accurate and complete Criminal History Record Information (CHRI) received from Superior, District and Municipal Courts and criminal justice agencies to establish identifiable descriptions on individuals in the criminal justice system.
• Regularly corresponds with District, Municipal, Superior, and Supreme Courts to accurately process annulments.
• Receives, reviews and processes authorized requests to release criminal history record information, ensuring compliance with current laws, administrative rules, and state and federal requirements; collects appropriate fee where applicable.
• Explains state statutes, CFRs, rules and state and federal policies and procedures to individuals seeking criminal records reports.
• Manages caseloads in a manner to ensure adherence to required timeframes, including cooperating with coworkers to exchange information allowing for continuity of processing functions.
• Captures and scans tenprint cards into AFIS and performs quality control on the minutia of electronically received tenprints from livescan stations.
• Reviews tenprint demographic data for completeness and entry into the NH Central Repository database.
• Conducts searches of tenprint data for purposes of establishing questionable identity of individuals and assists appropriate criminal justice agencies for further research.
• Attends technical trainings to obtain and maintain specialized skills in classifying fingerprints and with the use of livescan equipment and systems to assist with submission backlogs.
• Assists superiors with evaluating and developing training programs and manuals for the processing of tenprint data and conducts informational and operational training for staff members as needed.
• Assists in the development of operational policies and procedures to establish best practices.
• Develops and maintains efficient filing systems and workflow processes to support document control for information generated by program transactions and purges records in accordance with State law.

Education

3 years education and experience after high school

Job description

State of New Hampshire's Department of Safety, Division of State Police, Justice Information Bureau - Criminal Records invites applications for an AFIS Team Program Assistant (Program Assistant II) in Concord. The role supports processing of criminal history information, ensuring accuracy and compliance across CHRI requests while maintaining security, privacy, and workflow efficiency.

The position requires an equivalent combination of education and experience (3 years) with field relevance such