CRIMINAL RECORDS UNIT PROGRAM ASSISTANT

The State of New Hampshire; Concord (NH); On-site; USD 2,454,000 - 3,222,000; Full time

Job summary

The State of New Hampshire, Department of Safety, Division of State Police, Justice Information Bureau - Criminal Records, seeks a Criminal Records Unit Program Assistant in Concord for full-time, non-exempt work. Responsibilities include fingerprinting and processing criminal history requests via the online Portal.

The position offers a trainee option for eligible candidates and a 37.5-hour work week. Minimum qualifications require an equivalent combination of 1 year of education and experience

Qualifications

• Equivalent combination of 1 year of education and experience after high school.
• Must pass a background and fingerprint check.
• Trainee status available for candidates with HS diploma and <1 year post-high school education/experience.

Responsibilities

• Reviews applications for criminal history records for completeness and accuracy and verifies information against current laws, rules and databases to validate releases and process requests.
• Captures tenprint images electronically using AFIS livescan equipment for non-criminal justice checks.
• Uses the online Portal to process appointments, review requests, validate RSA-related info, and match Tracking Identification Numbers to appointment records.
• Assists in portal development and provides assistance to Portal users, deciphering state and FBI records for employment eligibility.
• Conducts general research into criminal history information and applies relevant statutes to determine accuracy of records.
• Corresponds with the public and law enforcement to obtain information to complete records.
• Prepares reports on caseload and workload for supervisor decisions on workflow and training.
• SPOTS certification within 90 days of hire.

Education

High school diploma or equivalent

Job description

CRIMINAL RECORDS UNIT PROGRAM ASSISTANT (Job ID: 53363)

For assistance, contact the State of New Hampshire - Division of Personnel Monday through Friday 8:00 AM - 4:00 PM EST 603-271-3261 or [e-mail]

State of New Hampshire, Department of Safety, Division of State Police, Justice Information Bureau - Criminal Records, has a full-time vacancy for Criminal Records Unit Program Assistant (Program Assistant I), SOC Title 43-4190 MISC RECORDS CLERKS-2. This position has a 37.5 hour work week and is considered non-exempt.

Position#43193

$17.81/hour - $23.390/hour

This position offers a Trainee Status starting at the following pay rate: $17.19 per hour

*Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year of hire date

See total compensation information at the bottom of announcement.

Summary: Performs diverse duties to receive, review, verify and process criminal history transactions, including capturing applicant fingerprints, for the Division of State Police, Criminal Records Unit.

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

• Education/Experience: Equivalent combination of 1 year of education and experience after completion of high school
• License/Certification: None
• Other Requirements: Must pass a background investigation including a fingerprint-based criminal record check and motor vehicle record check
• Trainee Option: Candidates with a high school diploma or equivalent credential and less than 1 year of post‑high school education and experience may be considered and hired in 'trainee status' for this position

PREFERRED QUALIFICATIONS:

None

AFTER-HIRE REQUIREMENTS:

State Police On-Line Telecommunications System (SPOTS) certification within 90 days of hire

CAREER ADVANCEMENT OPPORTUNITIES:

• In-Band Advancement Available: No
• Broad Group Level Advancement Available: No

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

• Reviews applications for criminal history records for completeness and accuracy and verifies information against current laws, administrative rules, and information obtained from a variety of databases to validate the release of criminal history record information, to processes the requests, and to accurately collect an established fee when applicable.
• Captures applicant/licensee tenprint images electronically using Automated Fingerprint Information System (AFIS) livescan equipment for the purpose of conducting a non-criminal justice record check through the FBI criminal history record database.
• Utilizes the online Portal to process applicant appointments, review requests, validate applicable RSA related to the request and enters identification data as needed. Accurately matches the Tracking Identification Number (TIN) generated by the AFIS system to the applicant’s appointment record in the online Portal to ensure an absolute match to prevent incorrect results being disseminated on an individual or unreported results due to a mismatch of information.
• Assists in the development and functionality of the online Portal and subsequently provides assistance to state Portal users, including internal and external stakeholders. Assists stakeholders in deciphering both State and FBI records for the purpose of determining eligibility for employment.
• Conducts general research into criminal history record information and applies knowledge of federal and state rules, regulations and statutes pertaining to properly identifying potential aliases to determine whether the applicant has previously utilized another name or identity to ensure an accurate and complete record is compiled and released to the requestor.
• Corresponds with the public and law enforcement agencies to request additional information when needed to establish complete and official records on an individual. Obtains clarification from law enforcement or the courts on information relating to criminal records.
• Builds and maintains an understanding of state statutes, Code of Federal Regulations (CFRs), state and federal policies and procedures, Department administrative rules, and Division policies to individuals seeking to obtain criminal records.
• Prepares reports of caseload, including queued and processed requests, and presents to supervisor for decision-making related to workflow, training needs and coverage adjustments.
• For further information please contact Christine Shea, Criminal Records Unit Chief Administrator, at [e-mail] or 603-223-8403.

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

• HMO or POS Medical and Prescription Drug Benefits: The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.
• See this link for details on State-paid health benefits: https://www.das.nh.gov/hr/benefits.aspx
• Value of State's share of Employee's Retirement: 12.87% of pay
• Other Benefits:
  • Dental Plan at minimal cost for employees and their families ($500-$1800 value)
  • Flexible Spending healthcare and childcare reimbursement accounts
  • State defined benefit retirement plan and Deferred Compensation 457(b) plan
  • Work/life balance flexible schedules, paid holidays and generous leave plan
  • $50,000 state-paid life insurance plus additional low-cost group life insurance
  • Incentive-based Wellness Program (ability to earn up to $500)
• Total Compensation Statement Worksheet: https://www.das.nh.gov/jobsearch/compensation-calculator.aspx
• Want the specifics? Explore the Benefits of State Employment on our website: https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf
• https://www.das.nh.gov/hr/index.aspx

EOE

TDD Access: Relay NH1-800-735-2964

Employment Details

• Employment Type: FULL-TIME
• Post Date: 09/30/2026
• Salary: USD 17.810-23.390
• Close Date: 10/15/2026
• Location: US:NH:CONCORD (33 HAZEN DRIVE,CONCORD SAFETY BUILDING,MERRIMACK,CONCORD,NH,03301,US)