Aesthetic Customer Experience Agent

AbbVie Inc.; Austin (TX); Hybride; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical/dental/vision insurance

401(k)

Résumé du poste

AbbVie Inc. in Austin, TX is seeking a Customer Experience Representative (CXR) to support the Aesthetics and Consumables team. You will handle inbound/outbound calls from Health Care Providers, internal sales, and admin staff to place orders, resolve issues, and ensure timely processing.

The role emphasizes accuracy, professionalism, and strong communication. Candidates should have 1+ year customer service experience, MS Office proficiency, and a high school diploma or associate degree.

Qualifications

• 1+ years of Customer Service experience, preferably in a Contact Center environment.
• Experience working with MS Office.
• Attention to detail and ability to multitask.
• Effective communication skills.
• Associate Degree OR High School Diploma and equivalent relevant experience

Responsabilités

• Manage 50-100 call interactions per day including inbound and outbound calls. Examples of interactions include product orders and updates, status of deliveries, and resolving call inquiries.
• Ability to use critical thinking skills to resolve inquiries to meet service levels.
• Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up.
• Deliver an excellent customer experience, while acting in a professional and courteous manner

Connaissances

Customer service

Attention to detail

Multitasking

Effective communication

Formation

Associate Degree or High School Diploma

Outils

MS Office

Salesforce

CRM

SAP

Description du poste

AbbVie Inc. in Austin, TX is seeking a Customer Experience Representative (CXR) to support the Aesthetics and Consumables team. You will handle inbound/outbound calls from Health Care Providers, internal sales, and admin staff to place orders, resolve issues, and ensure timely processing.

The role emphasizes accuracy, professionalism, and strong communication. Candidates should have 1+ year customer service experience, MS Office proficiency, and a high school diploma or associate degree.