Aesthetic Front Desk Concierge - Patient Care & Scheduling

Aeterna Aesthetic Plastic Surgery; Edinburg (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Aeterna Aesthetic Plastic Surgery in Edinburg, TX is seeking a full-time Front Desk Receptionist to welcome patients, manage check-in/out, answer calls, book appointments, and handle basic clerical tasks. The role collaborates with clinical staff to maintain a tidy, efficient front office and protect patient privacy.

They value excellent communication, multitasking, and a professional appearance. Bilingual English/Spanish is a plus for serving a diverse patient population.

Qualifications

• Strong customer service and communication skills to interact professionally with patients, families, and staff.
• Proficient phone etiquette and receptionist duties, including answering calls, routing inquiries, and managing appointments.
• Clerical skills such as data entry, filing, document handling, and basic computer proficiency (e.g., EMR systems, email, scheduling software).
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
• High school diploma or equivalent; prior experience in a medical office, spa, or customer-facing role is preferred.
• Professional appearance, reliability, and commitment to patient privacy and confidentiality (HIPAA awareness is a plus).
• Bilingual English/Spanish skills are beneficial for serving a diverse patient population.

Responsibilities

• Greet patients, manage check-in and check-out processes, and maintain a welcoming and efficient front office environment.
• Answer and direct phone calls, schedule and confirm appointments, collect and verify patient information, and perform basic clerical duties (filing, scanning, correspondence).
• Coordinate with clinical staff, maintain reception area cleanliness and organization, provide timely, professional information to patients and visitors.
• Support smooth patient flow and uphold the practice's standards of courtesy, confidentiality, and service.

Skills

Customer service

Phone etiquette

Clerical skills

Multitasking

HIPAA awareness

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Aeterna Aesthetic Plastic Surgery in Edinburg, TX is seeking a full-time Front Desk Receptionist to welcome patients, manage check-in/out, answer calls, book appointments, and handle basic clerical tasks. The role collaborates with clinical staff to maintain a tidy, efficient front office and protect patient privacy.

They value excellent communication, multitasking, and a professional appearance. Bilingual English/Spanish is a plus for serving a diverse patient population.