Front Desk Receptionist

Aeterna Aesthetic Plastic Surgery; Edinburg (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Aeterna Aesthetic Plastic Surgery in Edinburg, TX is seeking a full-time Front Desk Receptionist to welcome patients, manage check-in/out, answer calls, book appointments, and handle basic clerical tasks. The role collaborates with clinical staff to maintain a tidy, efficient front office and protect patient privacy.

They value excellent communication, multitasking, and a professional appearance. Bilingual English/Spanish is a plus for serving a diverse patient population.

Qualifications

• Strong customer service and communication skills to interact professionally with patients, families, and staff.
• Proficient phone etiquette and receptionist duties, including answering calls, routing inquiries, and managing appointments.
• Clerical skills such as data entry, filing, document handling, and basic computer proficiency (e.g., EMR systems, email, scheduling software).
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
• High school diploma or equivalent; prior experience in a medical office, spa, or customer-facing role is preferred.
• Professional appearance, reliability, and commitment to patient privacy and confidentiality (HIPAA awareness is a plus).
• Bilingual English/Spanish skills are beneficial for serving a diverse patient population.

Responsibilities

• Greet patients, manage check-in and check-out processes, and maintain a welcoming and efficient front office environment.
• Answer and direct phone calls, schedule and confirm appointments, collect and verify patient information, and perform basic clerical duties (filing, scanning, correspondence).
• Coordinate with clinical staff, maintain reception area cleanliness and organization, provide timely, professional information to patients and visitors.
• Support smooth patient flow and uphold the practice's standards of courtesy, confidentiality, and service.

Skills

Customer service

Phone etiquette

Clerical skills

Multitasking

HIPAA awareness

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Company Description

Aeterna Aesthetic Plastic Surgery is a premier, state-of-the-art practice in Edinburg, TX, led by a board-certified plastic surgeon. The facility provides exceptional aesthetic and surgical care and adheres to the highest standards of the American Association for Accreditation of Ambulatory Surgery Facilities (Quad A) and the Texas Medical Board (TMB). Equipped with advanced surgical suites, the practice focuses on safe, innovative, and personalized patient experiences. Team members join a dynamic environment dedicated to excellence in aesthetic medicine and patient-centered care.

Role Description

The Front Desk Receptionist is a full-time, on-site role based in Edinburg, TX. This position is responsible for greeting patients, managing check-in and check-out processes, and ensuring a welcoming and efficient front office environment. Daily tasks include answering and directing phone calls, scheduling and confirming appointments, collecting and verifying patient information, and handling basic clerical duties such as filing, scanning, and managing correspondence. The role also involves coordinating with clinical staff, maintaining reception area cleanliness and organization, and providing timely, professional information to patients and visitors. The receptionist supports a smooth patient flow and upholds the practice's standards of courtesy, confidentiality, and service.

Qualifications

• Strong customer service and communication skills to interact professionally with patients, families, and staff.
• Proficient phone etiquette and receptionist duties, including answering calls, routing inquiries, and managing appointments.
• Clerical skills such as data entry, filing, document handling, and basic computer proficiency (e.g., EMR systems, email, scheduling software).
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
• High school diploma or equivalent; prior experience in a medical office, spa, or customer-facing role is preferred.
• Professional appearance, reliability, and commitment to patient privacy and confidentiality (HIPAA awareness is a plus).
• Bilingual English/Spanish skills are beneficial for serving a diverse patient population.