Aerospace Technician: AOG & AI-Driven Support

Genpact; Cincinnati (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Genpact, NYSE-listed advanced technology services company, welcomes applicants for Senior Process Associate, Entry Level Support Technician in Aerospace. You will join a global team providing 16/7/365 technical, logistics and diagnostics support to airlines, resolving AOG events and coordinating with distribution centers.

In a fast-moving, tech-driven environment you’ll work with aircraft and engine manuals, service bulletins, and data to help customers return aircraft to revenue service while

Qualifications

• Strong written and verbal communication skills.
• Ability to work independently.
• Excellent PC skills, MS Office, MS Outlook and Excel.
• Must be able to work on weekends and 2nd shift as needed.

Responsibilities

• 16/7/365 operation providing technical, logistics and diagnostics support to internal and external customers.
• Provides aircraft on ground (AOG) coverage.
• Strong analysis capabilities to interpret and clarify technical manuals, service bulletins, and repair procedures.
• Resolve tooling and support equipment questions and troubleshoot engine systems.
• Process customer requests for assignment to applicable subject matter experts.
• Provide AOG parts availability and quotations.
• Coordinate with Distribution Center for AOG parts orders.
• Monitor phone lines and direct customer inquiries to the appropriate teams/departments.

Skills

Strong written and verbal comms

Independent working

Weekend/2nd shift readiness

Tools

MS Office

MS Outlook

Excel

Job description

Genpact, NYSE-listed advanced technology services company, welcomes applicants for Senior Process Associate, Entry Level Support Technician in Aerospace. You will join a global team providing 16/7/365 technical, logistics and diagnostics support to airlines, resolving AOG events and coordinating with distribution centers.

In a fast-moving, tech-driven environment you’ll work with aircraft and engine manuals, service bulletins, and data to help customers return aircraft to revenue service while