Aerospace Support Technician, 24/7 AOG & Global Ops

Genpact; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Genpact in Cincinnati is seeking a Senior Process Associate, Entry Level Support Technician, Aerospace. You will join a global team to help Airlines resolve issues and return aircraft to revenue service quickly.

This role emphasizes problem solving, strong communication, and collaboration with engineering and operations, offering hands-on growth in AI-driven, transformative technologies.

Qualifications

• Strong written and verbal communication skills.
• Ability to work independently.
• Excellent PC skills; MS Office, MS Outlook and Excel proficiency.
• Weekend and 2nd shift availability as needed.
• Preference given for mechanical/aerospace related study.

Responsibilities

• Provide 16/7/365 technical, logistics, and diagnostics support.
• Provide aircraft on ground (AOG) coverage.
• Analyze and interpret technical manuals, service bulletins, and repair procedures.
• Troubleshoot tooling and support equipment; diagnose engine systems.
• Process customer requests for assignment to subject matter experts.
• Provide AOG parts availability and quotations.
• Coordinate with Distribution Center for AOG parts orders.
• Monitor phone lines and direct inquiries to appropriate teams.

Skills

Strong communication

Independent worker

Excellent PC skills

Able to work weekends/2nd shift

Education

A&P Certificate (preferred)

Tools

MS Office

MS Outlook

Excel

Job description

Genpact in Cincinnati is seeking a Senior Process Associate, Entry Level Support Technician, Aerospace. You will join a global team to help Airlines resolve issues and return aircraft to revenue service quickly.

This role emphasizes problem solving, strong communication, and collaboration with engineering and operations, offering hands-on growth in AI-driven, transformative technologies.