Avionics Technician

Genpact; Cincinnati (OH); On-site; USD 27,552 - 38,572; Full time

Job summary

A global business service provider is seeking a Senior Process Associate in Cincinnati, OH. You will work with a global team to assist airlines with AOG situations, providing critical support and resolving issues. Strong communication and PC skills are essential. This role offers competitive pay ranging from $20/hr to $28/hr based on experience and location. Eligible candidates must be based in the Cincinnati, OH area.

Qualifications

• Strong written and verbal communication skills.
• Ability to work independently.
• Excellent PC skills, experience using MS Office, MS Outlook and Excel.

Responsibilities

• Provide technical, logistics, and diagnostics support to customers.
• Handle aircraft on ground (AOG) incidents.
• Interpret and clarify technical manuals and repair procedures.

Skills

Strong written and verbal communication skills

Ability to work independently

Excellent PC skills

Experience using MS Office

Experience in Aerospace/Airline operations

Education

Mechanical/aerospace-related study

Experience in Military aircraft maintenance

Job description

Senior Process Associate, Entry Level Support Technician, Aerospace

In this role, Support Technicians work with a global team to assist Airlines around the world in resolving a variety of issues. Support Technicians assist customers with Aircraft On Ground (AOG) situations, require quick responses to return aircraft to revenue service, help resolve issues with parts and tooling support, and help customers interpret aircraft and engine manuals.

Responsibilities

• 24/7/365 operation providing technical, logistics, and diagnostics support to internal and external customers.
• Provide aircraft on ground (AOG) coverage.
• Strong analysis capabilities to interpret and clarify technical manuals, service bulletins, and repair procedures.
• Resolve tooling and support equipment questions and troubleshoot engine systems.
• Process customer requests for assignment to applicable subject matter experts.
• Provide AOG parts availability and quotations.
• Coordinate with the Distribution Center for AOG parts orders.
• Monitor phone lines and direct customer inquiries to the appropriate teams/departments.

Minimum Qualifications

• Strong written and verbal communication skills.
• Ability to work independently.
• Excellent PC skills, experience using MS Office, MS Outlook and Excel.
• Must be able to work on weekends and 2nd shift as needed.
• Acceptable candidates must provide one of the following certifications:
• Preference given for mechanical/aerospace-related study.
• Experienced aviation technician.
• Alternative to an A&P Certificate is experience in Military aircraft maintenance.

Preferred Qualifications & Skills

• Experience in Aerospace/Airline operations.
• General understanding of gas turbine systems and operating principles.
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities.
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day.
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress.
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

The approximate annual base compensation range for this position is $20/hr to $28/hr. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors, including but not limited to the applicant’s experience, knowledge, skills, abilities; geographic location; and internal equity.

Location-based Roles: “Cincinnati, OH area candidates are eligible for this role only.” Los Angeles, California-based candidates are not eligible for this role.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.