Tech Operations

Genpact; Olde West Chester (OH); On-site; USD 34,000 - 49,000; Full time

Job summary

Genpact is seeking a Tech Operations professional to join a global team delivering 24/7/365 technical, logistics and diagnostics support for aircraft on ground (AOG) situations. The role emphasizes strong analytical skills, ability to interpret manuals, and coordination with distribution centers to ensure rapid resolution.

Candidates should have excellent written and verbal communication, be able to work independently, and be willing to work weekends and second shift as needed.

Qualifications

• Strong written and verbal communication is required.
• Ability to work independently.
• Excellent PC skills with MS Office, MS Outlook and Excel.
• Weekend work and 2nd shift availability are required.
• Experience/ certifications in aviation maintenance preferred.

Responsibilities

• Provide 24/7/365 technical, logistics and diagnostics support.
• Provide Aircraft on Ground (AOG) coverage.
• Interpret manuals, service bulletins, and repair procedures.
• Resolve tooling and support equipment questions and troubleshoot engines.
• Coordinate with Distribution Center for AOG parts orders.
• Direct inquiries to appropriate teams and provide quotes.

Skills

Strong communication

Independent worker

MS Office proficiency

MS Outlook

Excel proficiency

Weekend & 2nd shift availability

Education

A&P Certification

Aviation technician experience

Military aircraft maintenance experience

Tools

MS Office

MS Outlook

Excel

Job description

At Genpact, we don\u2019t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we\u2019re leading the charge. Genpact\u2019s AI Gigafactory, our industry-first accelerator, is an example of how we\u2019re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies\u2019 most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what\u2019s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Tech Operations!

In this role, Tech Operations will work with a global team to assist Airlines around the world resolve a variety of issues. Support Technicians assist customers with Aircraft on Ground (AOG) situations required quick responses to return aircraft to revenue service, help resolve issue with parts and tooling support, and help customer interpret aircraft and engine manuals.

Responsibilities

• 24/7/365 Operation providing technical, logistics and Diagnostics support to internal and external customers.
• Provides aircraft on ground (AOG) coverage.
• Strong analysis capabilities to interpret and clarify technical manuals, service bulletins, and repair procedures.
• Resolve tooling and support equipment questions and troubleshoot engine systems.
• Process customer requests for assignment to applicable subject matter experts.
• Provide AOG parts availability and quotations.
• Coordinate with Distribution Center for AOG parts orders.
• Monitor phone lines and direct customer inquiries to the appropriate teams/departments.

Qualifications we seek in you!

Minimum Qualifications

• Required: Strong written and verbal communication skills.
• Required: Ability to work independently.
• Required: Excellent PC skills, experience using MS Office, MS Outlook and Excel.
• Required: Must be able to work on weekends and 2nd shift as needed.

Acceptable candidates must provide one of the following certifications:

• Preference given for mechanical/ aerospace related study
• Experienced aviation technician
• Alternate to an A\'P Certificate is experience in Military aircraft maintenance.

Preferred Qualifications/ Skills

• Preferred: Experience in Aerospace/Airline operations.
• Preferred: General understanding of gas turbine systems and operating principles.
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities.
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let\u2019s build tomorrow together.

Los Angeles, California based candidates are not eligible for this role.

Cincinnati, Ohio area candidates are eligible for this role only.

The approximate hourly base compensation range for this position is $30.00/hr. The actual offer, reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicant\u2019s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.