Support Technician

Genpact; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Genpact in Cincinnati is seeking a Senior Process Associate, Entry Level Support Technician, Aerospace. You will join a global team to help Airlines resolve issues and return aircraft to revenue service quickly.

This role emphasizes problem solving, strong communication, and collaboration with engineering and operations, offering hands-on growth in AI-driven, transformative technologies.

Qualifications

• Strong written and verbal communication skills.
• Ability to work independently.
• Excellent PC skills; MS Office, MS Outlook and Excel proficiency.
• Weekend and 2nd shift availability as needed.
• Preference given for mechanical/aerospace related study.

Responsibilities

• Provide 16/7/365 technical, logistics, and diagnostics support.
• Provide aircraft on ground (AOG) coverage.
• Analyze and interpret technical manuals, service bulletins, and repair procedures.
• Troubleshoot tooling and support equipment; diagnose engine systems.
• Process customer requests for assignment to subject matter experts.
• Provide AOG parts availability and quotations.
• Coordinate with Distribution Center for AOG parts orders.
• Monitor phone lines and direct inquiries to appropriate teams.

Skills

Strong communication

Independent worker

Excellent PC skills

Able to work weekends/2nd shift

Education

A&P Certificate (preferred)

Tools

MS Office

MS Outlook

Excel

Job description

Senior Process Associate, Entry Level Support Technician, Aerospace

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Process Associate, Entry Level Support Technician, Aerospace!

In this role, Support Technicians work with a global team to assist Airlines around the world resolve a variety of issues. Support Technicians assist customers with Aircraft on Ground (AOG) situations required quick responses to return aircraft to revenue service, help resolve issue with parts and tooling support, and help customer interpret aircraft and engine manuals.

Responsibilities

• 16/7/365 Operation providing technical, logistics and Diagnostics support to internal and external customers.
• Provides aircraft on ground (AOG) coverage.
• Strong analysis capabilities to interpret and clarify technical manuals, service bulletins, and repair procedures.
• Resolve tooling and support equipment questions and troubleshoot engine systems.
• Process customer requests for assignment to applicable subject matter experts.
• Provide AOG parts availability and quotations.
• Coordinate with Distribution Center for AOG parts orders.
• Monitor phone lines and direct customer inquiries to the appropriate teams/departments.

Qualifications we seek in you!

Minimum Qualifications

• Required: Strong written and verbal communication skills.
• Required: Ability to work independently.
• Required: Excellent PC skills, experience using MS Office, MS Outlook and Excel.
• Required: Must be able to work on weekends and 2nd shift as needed.

Acceptable candidates must provide one of the following certifications:

• Preference given for mechanical/ aerospace related study

Experienced aviation technician

• Alternate to an A&P Certificate is experience in Military aircraft maintenance.

Preferred Qualifications/ Skills

• Preferred: Experience in Aerospace/Airline operations.
• Preferred: General understanding of gas turbine systems and operating principles.
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities.
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.