Repair & Overhaul Contract Administrator - Aerospace

Crane Company; Elyria (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Crane Aerospace & Electronics Elyria is seeking a Contract Administrator to manage repair contracts and orders and serve as the primary customer contact for all Repair & Overhaul work in process.

You will review contracts, manage orders, verify PO terms, and coordinate with internal teams to ensure on-time delivery and customer satisfaction. Strong Oracle and MS Office skills are required, plus experience with export requirements and invoicing.

Qualifications

• General working knowledge of Microsoft Office (Word, Excel, Access) and familiarity with Oracle; excellent verbal and written communication.
• Ability to interpret customer purchase orders, contracts or other contractual correspondence; prioritize and decide under pressure.
• Need to coordinate across functional interfaces and delegate duties as needed.

Responsibilities

• Review customer contracts/requirements on incoming orders.
• Enter and manage order fulfillment transactions for assigned customers or products.
• Verify PO requirements are consistent with terms; write work instructions and enter work orders in the system.
• Order parts, request quotes and maintain sales orders in Oracle; adjust dates in R&O system and determine export requirements.
• Prepare shipping paperwork and support forecasting of parts for contractual TATs and customer satisfaction.
• Interface with internal teams to meet performance metrics and improve processes.
• Establish and maintain good customer relationships and act as the customer advocate.
• Coordinate with customer and internal teams to resolve invoice collection issues.
• Perform other tasks as assigned by supervisor or management.
• Non-Essential: back-up to R&O Manager in absence.

Skills

Administrative capabilities

Microsoft Office

Oracle

Education

Associate degree in business

Tools

Oracle

Microsoft Office

Job description

About Crane

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Our Crane Aerospace & Electronics Elyria facility has been a bedrock in the community-friendly town of Elyria, Ohio, for more than a century. Known for our excellence in pumping technology, our Elyria site produced the first-ever positive displacement pump for high performance piston engine aircraft and even supplied pumps for Charles Lindbergh in the 1930s. We have more than 150,000 fuel and lubrication pumps in service today and are proud to offer custom thermal management system solutions for a range of next-gen applications. Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary

The R&O Contract Administrator resolves issues affecting customer satisfaction for the assigned customer sets and manages all Repair Contracts and Orders. They act as primary Customer Contact for all Repair & Overhaul Work in Process.

Essential Functions

• Review customer contracts/requirements on incoming orders
• Enter and manage order fulfillment transactions for all assigned customers or products.
• Verify PO requirements are consistent with standard terms and conditions and/or specific customer contractual requirements. Write work instructions; enter work order in system; Contact customers regarding discrepancies, order parts if necessary
• Order parts, request quotes, enter and maintain sales order information in Oracle system. Change dates in R&O tracking system, if applicable. Determine export requirements
• Complete all applicable shipping paperwork for the shippers, including FAA 8130-3 tag, Assembly of shipping packet, including any additional customer requirements
• Support Planning and R&O Manager in the forecasting of parts to maintain in stock for support of contractual TATs and customer satisfaction. Review and interpret Crane Aerospace forecasting/consumption report, in support of the demand management process, to efficiently and effectively manage customer demand
• Interface with internal support organizations and R&O Manager/Supervisor to assure requirements are met with respect to improving business metrics (OTD, TAT, etc.). Manage and understand shortages, working with necessary support areas to fill shortages and understand root cause
• Take an active role in the improvement of the R&O and Aftermarket Organization, including participation in the company sponsored Continuous Improvement Activities as well as other training opportunities
• Establish, develop and maintain good customer relationships; understand and communicate current and future customer needs and expectations throughout Crane Aerospace, and act effectively as the customer advocate
• Coordinate with the customer and internal functional teams to assist in the resolution of invoice collection issues
• Any other task assigned by your supervisor or management

Non-Essential Functions

• On a limited basis, may act as back-up to R&O Manager/Supervisor in the delegation of work to Hourly Workforce in his/her absence

Minimum Qualifications

• Experience : Administrative capabilities required
• Knowledge : General Working Knowledge of Microsoft Office (Word, Excel, Access); Familiarity with Oracle operating system highly desirable; Excellent verbal and written communication skills; Ability to delegate duties to hourly employees in absence of Manager R&O
• Skills : General internet skills with knowledge of Internet commerce
• Abilities : Demonstrated ability to interpret customer purchase orders, contracts or other contractual correspondence; Demonstrated ability to prioritize and make decisions in a timely and appropriate manner; Ability to manage across functional interfaces; Ability to maintain composure under stress; Ability to work as a team player within the Crane Aerospace order management team
• Education/Certification : Associate degree in business (Admin.); or equivalent experience required.
• Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Preferred Qualifications

• Manufacturing experience desired
• Oracle experience

Work Environment

• Standard office environment
• Work requires substantial visual concentration on detail
• Office working conditions are normal for a manufacturing environment
• Onsite manufacturing operations may require the use of safety equipment to include but not limited to eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
• Office workers may be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spac