Aerospace Program Coordinator - Customer Ops & ERP

Accurus Aerospace Corporation; Kent (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Accurus Aerospace Kent, LLC is seeking a Program Coordinator to deliver outstanding customer service by building relationships with internal and external customers across email, phone, and in-person meetings. You will coordinate with Engineering, Manufacturing, Supply Chain, and Quality to relay information on orders and resolve issues while maintaining professionalism.

The role requires ITAR compliance with U.S. Person definitions; candidates must meet citizenship or residency criteria.

Qualifications

• High school diploma or GED required.
• Associate or bachelor’s degree in business administration/management preferred.
• 1+ year of customer service experience required; B2B preferred.
• Experience in manufacturing or aerospace industry is advantageous.

Responsibilities

• Answer customer calls and relay information professionally via multiple channels.
• Develop professional relationships with customers and maintain records.
• Process sales orders and changes; ensure ERP/CRM alignment with schedules.
• Create production orders in ERP and expedite deliveries.
• Prepare invoicing and shipping documentation.
• Track open purchase orders and KPI metrics daily.
• Regular on-site attendance is required.

Skills

Customer service

Professional communication

English proficiency

Self-management

Analytical thinking

Education

High school diploma or GED

Associate or bachelor’s degree in business administration/management

Tools

Outlook

Teams

SharePoint

Excel

PowerPoint

Word

Infor Visual ERP

Job description

Accurus Aerospace Kent, LLC is seeking a Program Coordinator to deliver outstanding customer service by building relationships with internal and external customers across email, phone, and in-person meetings. You will coordinate with Engineering, Manufacturing, Supply Chain, and Quality to relay information on orders and resolve issues while maintaining professionalism.

The role requires ITAR compliance with U.S. Person definitions; candidates must meet citizenship or residency criteria.