Program Coordinator

Accurus Aerospace Corporation; Kent (WA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Benefits after 30 days

EEO/AAP employer

Job summary

Accurus Aerospace Kent, LLC is seeking a Program Coordinator to provide effective customer service while coordinating with Engineering, Manufacturing, Supply Chain, and Quality.

The role requires strong English communication, proficiency with Outlook/Teams/SharePoint, Excel, and ERP systems, and the ability to manage multiple projects in a fast-paced aerospace environment on-site in Kent, WA.

ITAR compliance awareness is required; on-site work with potential PPE and safety protocols.

Qualifications

• High school diploma or GED required; associate or bachelor’s in business administration preferred.
• 1+ year of customer service experience required; higher levels for II/III.
• Experience in manufacturing or aerospace is a plus.
• Strong English communication and Microsoft Office skills are essential.
• ERP experience is preferred; Infor Visual is advantageous.

Responsibilities

• Answers customer calls; communicates professionally via phone, email, and in person.
• Develops professional relationships with customers and maintains order files.
• Processes sales and change orders; relays changes to teams and updates ERP/CRM.
• Uses ERP to create production orders and expediting deliveries per due dates.
• Prepares invoicing and shipping documentation.
• Monitors open purchase orders and tracks KPI metrics daily.

Skills

Customer service

English communication

Microsoft Office

Excel

ERP experience

Infor Visual

Problem solving

Multitasking

Confidentiality

Education

High School diploma or GED

Associate or Bachelor’s in business administration/management

Tools

Infor Visual

Job description

Program Coordinators provide effective customer service by establishing a working relationship with internal and external customers through various communication channels, including email, telephone, and in-person meetings. Program Coordinators interact regularly with personnel in Engineering, Manufacturing, Supply Chain, and Quality to obtain and relay information about customer orders, and interact directly with customers to provide information, promptly respond to order inquiries, and resolve disputes as needed. Professionalism and courtesy are paramount to success in this role.

This Role Is Identified As Requiring ITAR (International Traffic In Arms Regulations) Compliance; Therefore, Qualified Candidates Must Meet The Definition Of a U.S. Person (per EAR Part 772 And ITAR 120.15):

• An individual who is granted U.S. citizenship, or
• An individual who is granted U.S. permanent residence (i.e., a "Green Card" holder), or
• An individual who is granted status as a "protected person"

Essential Functions

To accomplish this job, an individual must be able to perform each essential function. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Answers customer calls; communicates professionally and courteously to convey clear and concise information to customers and coworkers via telephone, email, and in-person
• Develops professional business relationships with customers; maintains electronic data and comprehensive files regarding customers and orders
• Processes customer sales orders and change orders; relays customer changes (address, locations, contacts, etc.) to appropriate team members and ensures ERP and/or CRM are updated; ensures sales orders align with committed schedule agreements with customers
• Utilizes the ERP system to create production orders to meet customer due dates; expedites deliveries per customer request
• Prepares invoicing and shipping documentation
• Tracks open purchase orders (daily) and routinely tracks delivery and other KPI metrics
• Performs incidental duties as required
• Regular attendance on-site at the workplace is required

Required Education And Work Experience

A high school diploma or GED equivalent is required. An associate or bachelor's degree in business administration, management, or similar is preferred. Experience requirements vary based on position level. The posted salary range reflects a broad range inclusive of level I, II and III positions.

• A minimum of 1 (1) year’s customer service experience is required; experience in business-to-business support is preferred
• Higher experience levels are required for placement at Level II and III.
• Experience in the manufacturing industry is preferred; experience in the aerospace industry is advantageous

Other Required Skills And Abilities

• Friendly and professional verbal and written communication skills (English) are essential
• Proficiency in Microsoft applications including Outlook, Teams, SharePoint, and advanced intermediate skills using Excel, PowerPoint, and Word
• ERP Experience is preferred; Infor Visual experience is advantageous
• Demonstrated analytical, problem-solving, and critical thinking abilities to handle unexpected challenges and make decisions appropriately
• Communication skills to effectively and professionally exchange and present information (English)
• Commitment to maintain confidentiality, securing company records, and demonstrating discretion and integrity in communications and actions
• Self-management skills, including initiative, efficiency, sense of urgency, ability to adapt and respond to unexpected circumstances, and ability to juggle multiple projects, competing priorities, and meet concurrent deadlines
• Proficiency in Microsoft Office applications, including Outlook, Teams, SharePoint, and advanced intermediate skills using Excel, PowerPoint, and Word

Physical Demands and Work Environment

• Sit for prolonged periods at a desk while working on a computer
• Regularly stand and walk throughout the facility
• Regularly lift, carry (short distances), and push/pull up to 50 pounds
• Occasionally climb steps or stairs
• Occasionally bend, crawl, stoop, squat, or kneel
• Constantly communicate verbally and in writing (English) using a phone, texts, or other messaging, and email
• Use hands and fingers to operate computer keyboards, mouse, or other peripherals

The normal work environment is a typical office setting; however, occasional visits to the warehouse/manufacturing environment will be required, where the employee may be exposed to excessive noise, dust, fumes, vapors, and hazards, including forklifts and other moving equipment. The use of PPE, including hearing protection, eye protection, and safety footwear may be required during these visits.

About Accurus Aerospace Kent, LLC

Accurus Aerospace Kent LLC was founded in 1977 in Kent, WA. Over the past three decades, Accurus has evolved into a preferred supplier of sheet metal fabricated parts, high-precision machined parts, kits, and bench top assemblies to the Aerospace and Defense Industry. Located in a 47,000 square foot facility only 15 minutes from the Seattle-Tacoma International Airport, Accurus is a center of Aerospace excellence and one-stop source for high speed precision machining, fabrication, and assembly.

Accurus offers a comprehensive employee benefit package upon completion of 30 days of employment. For full details, please visit the benefits section of our website.

Accurus is an Equal Employment Opportunity (EEO) and Affiant Plan (AAP) employer and participates in the E-Verify Employment Verification Program. Please see our website for more information on employment practices.

All job offers are contingent upon successfully completing a drug screen and criminal background screening. Certain positions may require a Motor Vehicle Report (MVR), a credit report, and/or a medical physical examination.

Thank you for considering Accurus for your next career opportunity.