Aerospace Order Administrator — Onsite WA

RTX; Ocala (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Vacation time

401(k) with match

Tuition reimbursement

Student loan repayment

Life insurance

Job summary

Collins Aerospace Service Center in Federal Way, WA is seeking an Order Administrator to support customer service, order processing, and logistics. This onsite role involves coordinating repair orders, tracking shipments, and maintaining accurate documentation to ensure efficient service delivery.

You will work with internal teams, use SAP, and handle inventory tasks while maintaining high accuracy and regulatory compliance.

Qualifications

• Typically requires a High School Diploma or AA/AS degree (or other 2-year post‑high‑school training) with a minimum of 4 years of relevant experience
• Experience communicating with internal and/or external customers

Responsibilities

• Support day-to-day customer service and account administration activities, including repair order management, logistics coordination, contract requirements, and customer communication
• Process customer repair orders in accordance with established procedures and route inquiries to the appropriate department or team when additional support is required
• Manage a high volume of customer communications, order information, and operational data while maintaining accuracy and compliance with internal and external requirements
• Coordinate with Technical and Operations teams to help ensure customer repairs are completed in accordance with established requirements and customer expectations
• Create, maintain, and verify documentation related to the receipt, movement, repair, and shipment of customer equipment in accordance with applicable procedures and regulatory requirements
• Utilize SAP to enter, maintain, and retrieve customer order, repair, material, and inventory information
• Physically receive, unpack, inspect, and move customer products and materials through the repair process as necessary
• Assist with inventory control activities, including receiving, storing, issuing, tracking, and locating materials and parts
• Perform periodic inventory verification and cycle counting activities and help reconcile discrepancies between physical inventory, system records, and supporting documentation
• Support the organized flow of materials and products throughout repair and stockroom areas in accordance with established procedures
• Assist with tracking and tracing incoming and outgoing materials, shipments, and customer equipment
• Partner with internal departments regarding warranty, credit, billing, material availability, and other order-related questions
• Maintain knowledge of Collins Aerospace products, processes, and organizational resources to provide appropriate information and support to customers
• Consistently document customer needs, order activity, and service issues to support quality, accuracy, and continuous improvement
• Maintain an organized work area and support proper storage and identification of parts and materials
• Perform the physical requirements of the position, including frequent movement of materials and boxing/unboxing items weighing up to 15 pounds

Skills

Customer service

ERP experience

SAP

Office suite

Education

High School Diploma or AA/AS degree

Tools

SAP

Microsoft Office

Job description

Collins Aerospace Service Center in Federal Way, WA is seeking an Order Administrator to support customer service, order processing, and logistics. This onsite role involves coordinating repair orders, tracking shipments, and maintaining accurate documentation to ensure efficient service delivery.

You will work with internal teams, use SAP, and handle inventory tasks while maintaining high accuracy and regulatory compliance.