Aerospace Customer Support Specialist

Hartzell Aviation, Inc.; Tulsa, Northern (OK, KY); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Signia Aerospace is seeking a front-line customer service representative to respond to routine inquiries, resolve basic issues, and deliver consistent service under supervision in Tulsa, OK. You will learn company products, services, and support processes while maintaining high customer satisfaction and following established procedures.

Candidates should have a high school diploma (associate preferred) and 0-2 years in customer service, with basic computer literacy and strong communication

Qualifications

• Entry-level customer-service background or willingness to learn
• Basic computer literacy and ability to learn CRM, ticketing, and service tools
• High school diploma required; associate degree preferred

Responsibilities

• Provides front-line customer support by responding to routine inquiries and delivering consistent service under supervision
• Builds foundational knowledge of products, services, systems, and customer service processes
• Documents customer interactions, case details, and resolutions in CRM or ticketing systems
• Maintains service levels for response time, accuracy, and customer satisfaction
• Provides basic product or service information to support customer needs
• Follows company policies, schedules, and service standards in daily interactions

Skills

Customer service fundamentals

CRM and ticketing system use

Excellent communication skills

Education

High school diploma

Associate degree preferred

Tools

CRM systems

Ticketing systems

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Signia Aerospace is seeking a front-line customer service representative to respond to routine inquiries, resolve basic issues, and deliver consistent service under supervision in Tulsa, OK. You will learn company products, services, and support processes while maintaining high customer satisfaction and following established procedures.

Candidates should have a high school diploma (associate preferred) and 0-2 years in customer service, with basic computer literacy and strong communication