Aerospace Customer Support Specialist

Hartzell-Engine-Technologies-LLC; Montgomery (AL); On-site; USD 29,000 - 36,000; Full time

Job summary

Signia Aerospace is seeking a motivated individual to join our customer support team in Montgomery, AL. You will act as the first point of contact, answer routine inquiries, and deliver consistent service experiences under supervision.

You will build foundational knowledge of our products, services, and processes while adhering to standard procedures and performance expectations. The role emphasizes teamwork, quality service, and a commitment to safety, with opportunities to learn CRM, ticketing

Qualifications

• Beginning knowledge of customer service practices, communication techniques, and support procedures.
• Basic computer literacy and ability to learn CRM, ticketing, and service tools.
• High school diploma required; associate degree preferred.
• 0–2 years of customer service, administrative, or customer-facing experience.
• Works under direct supervision.

Responsibilities

• Respond to basic customer inquiries via phone, email, chat, or service systems.
• Resolve routine customer issues by following scripts, procedures, and knowledge base guidance.
• Escalate complex or unresolved issues to higher-level representatives or supervisors.
• Document customer interactions, case details, and resolutions accurately in CRM or ticketing systems.
• Maintain service levels for response time, accuracy, and customer satisfaction.
• Provide basic product or service information to support customer needs.
• Follow company policies, schedules, and service standards in daily interactions.

Skills

Customer service basics

CRM basics

Ticketing system

MS Office proficiency

Effective communication

Education

High school diploma

Associate degree preferred

Tools

CRM

Ticketing systems

MS Office

Job description

Signia Aerospace is seeking a motivated individual to join our customer support team in Montgomery, AL. You will act as the first point of contact, answer routine inquiries, and deliver consistent service experiences under supervision.

You will build foundational knowledge of our products, services, and processes while adhering to standard procedures and performance expectations. The role emphasizes teamwork, quality service, and a commitment to safety, with opportunities to learn CRM, ticketing